Leah Jones
Macon,US
Summary
Personable and organized cashier with a proven track record of delivering superior customer service and demonstrating strong leadership skills. Successfully supervised cashier training at previous position, providing valuable feedback to enhance performance. Known for being a resourceful problem-solver with sound judgment, consistently prioritizing customer satisfaction in all aspects of work.
Overview
2
2
years of professional experience
Work History
Cashier/Cook
Panera Bread
09.2024 - Current
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Kroger
06.2023 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
Court Monitor
Sky Zone
12.2022 - 06.2023
- Protected patrons by following exacting safety procedures and monitoring behaviors
- Assisted with setup and maintenance of court equipment
- Refereed games in different sports for program participants
- Maintained cleanliness of courts by sweeping, mopping, and sanitizing surfaces as needed
- Supervised group events, birthday parties, and special programs at facility
- Assisted in training new employees in proper court monitoring procedures
- Conducted safety checks on all trampolines and foam pits
- Maintained fun recreational environment by interacting positively with guests
- Responded quickly in case of injuries or other emergencies to assess situations
- Instructed participants in activities and court requirements
- Enforced rules for gameplay and player safety with fair mindset
Cashier
Sky Zone
12.2022 - 06.2023
- Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts
- Delegated and assisted with tagging, facing, rotating, and replenishing stock for front-lane displays
- Resolved customer complaints with tact to achieve full satisfaction
- Demonstrated core store values to team members, going beyond basics to better help customers and exceed business targets
- Trained new cashiers on register procedures and customer service protocols
- Monitored cash drawers throughout day to maintain appropriate change levels for efficient transactions
- Recaptured sales from dissatisfied customers by listening and resolving problems
Education
High School Diploma -
Jones County High School
Macon, GASkills
- Adaptability
- Dependability
- Good with Numbers
- Good Customer Service
- Team Leadership
- Heavy Lifting
Timeline
Cashier/Cook
Panera Bread
09.2024 - Current
Cashier
Kroger
06.2023 - 09.2024
Court Monitor
Sky Zone
12.2022 - 06.2023
Cashier
Sky Zone
12.2022 - 06.2023
High School Diploma -
Jones County High School
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