Leah Joyce Lee
13645 FM 355 Trinity,Texas
Summary
ITD Business Analyst with extensive experience at Texas Department of Criminal Justice, specializing in business process analysis and stakeholder engagement. Proven ability to lead teams in improving project outcomes and implementing effective requirements gathering strategies. Recognized for delivering impactful solutions that enhance collaboration and drive organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ITD Business Analyst III/Manager
Texas Department Of Criminal Justice-ITD
Huntsville, Texas
06.2023 - Current
- Managed BA team.
- Directed Business Analyst team on $25 million hybrid project for Corrections Information Technology System, focusing on security, reporting and integration.
- Executed User Acceptance Testing for Wrike Project Management tool as subject matter expert.
- Provided managerial feedback to develop new process flows and templates utilizing SDLC lifecycle for the Wrike project.
- Oversaw project assignments and facilitated requirements gathering within Business Analyst team.
- Coordinated preparation of technical documentation including charts, diagrams, and flowcharts.
- Developed user stories, business process workflows, and acceptance criteria for various projects.
- Enhanced organizational objectives through thorough analysis and effective problem-solving.
- Promoted team development and continuous process improvement to ensure project success.
ITD Business Analyst II
Texas Department Of Criminal Justice-ITD
Huntsville, TX
04.2022 - 06.2023
- Conducted comprehensive business analysis, documenting user requirements for various processes.
- Evaluated and enhanced business processes through independent judgment and initiative.
- Authored and validated user acceptance criteria, scenarios, and testing documentation supporting SDLC.
- Delivered post-implementation support for systems to ensure optimal functionality.
- Mentored new business analysts by promoting resource utilization and setting achievable goals.
- Contributed to CITS project by developing complex system documents for functional requirements.
- Collaborated with stakeholders in Microsoft Teams meetings to analyze business process requirements using agile methodologies.
- Prepared technical documentation including charts, tables, and flowcharts using Microsoft tools.
Research Specialist IV
Texas Department Of Criminal Justice-ARRM Division
Huntsville, TX
11.2021 - 03.2022
- Coordinated development, implementation, and monitoring of specialized research projects related to fiscal and program functions.
- Supervised team members to ensure high-quality research outputs and compliance with standards.
- Planned and administered research projects to evaluate division operations and services effectively.
- Developed policies and procedures for conducting research, demonstration, and evaluation activities.
- Collected and analyzed data using Microsoft 365 Excel to identify efficiencies and deficiencies in programs.
- Compiled monthly and quarterly reports using Microsoft 365 Excel and SPSS for executive review.
- Conducted comparative analyses of operational issues, recommending new methods and procedural changes.
- Established liaison with agencies to provide technical guidance and respond to information requests.
Program Specialist III
Texas Depatment of Criminal Justice
Huntsville, Texas
02.2021 - 11.2021
- Compiled and monitored financial data to ensure accuracy and compliance. Created financial spreadsheets using Microsoft 0365 to facilitate data analysis. Designed pivot tables for analyzing Information Technology monthly and yearly costs.
Program Specialist II - Utility Billing
TDCJ-Facilities Division
Huntsville, Texas
12.2013 - 01.2021
- Compiled and monitored financial data to ensure compliance and accuracy.
Created detailed financial spreadsheets using Microsoft Excel 2013 for in-depth analysis.
Conducted evaluations of Utility Billing program through strategic planning and implementation.
Audited utility bills, verifying accuracy with Excel, generating savings for state.
Analyzed trends to effectively address utility energy costs and consumption issues.
Prepared monthly Utility and Energy Consumption Reports for TDCJ Executive management.
Presented monthly Energy Consumption Awareness PowerPoint at Sergeant's Academy to promote conservation.
Coordinated training and technical assistance with agencies, utility companies, and consultants.
Program Specialis I - Utility Biling
Texs Department of Criminal Justice
Huntsville, Texas
10.2013 - 12.2013
- Analyzed financial data to identify trends in utility energy costs and consumption.
Developed and delivered monthly presentations on Energy Consumption Awareness at Sergeant’s Academy.
Prepared detailed reports on water, gas, and electricity usage for TDCJ leadership monthly.
Coordinated with various stakeholders, including utility companies and state agencies, to resolve discrepancies.
Created monthly Utility & Energy Consumption Awareness pamphlets to educate supervisory staff on cost-saving measures.
Executed audits of utility bills to ensure accurate charges, resulting in substantial annual savings.
Utilized Microsoft Excel for data analysis and reporting, enhancing operational effectiveness.
Program Specialist I - Maint. Project Coordinator
Texas Department Of Criminal Justice
Huntsville, Texas
11.2008 - 09.2013
- Prepared, analyzed, and monitored financial records for Facilities Maintenance transactions.
Monitored budgetary data for six regional Major Work Requests (MWRs) across the state.
Determined fund allocation for each MWR, distinguishing between Bond and General Revenue funds.
Calculated required funds for craftsmen to complete MWRs accurately.
Updated Maintenance Checkbook weekly, tracking over 400 job finances using Microsoft Excel.
Coordinated project approvals, schedules, and funds using a Microsoft Access Database.
Education
BBA - Business
Sam Houston State University
Huntsville05.2020
Associate in Science - Business-Leading to a BBA
Angelina College
08.2017
Skills
- Business process analysis
- Requirements gathering
- Stakeholder engagement
- Writing User Stories
- Requirement Tracking
- Time Management
- Project Planning
- Team Building
- Meeting Facilitation
- Backlog Management
- Metrics Performance Measurement
- Building Cross-Functional Teams
- Coaching and Team Mentoring
- Scrum
- Public Speaking
- Organization
- Critical Thinking
- Problem Solving
- Management
- Active Listening
- Clear Communication
- Microsoft Office 365
- Wrike
- Acrobat Reader
- Visio
- Microsoft Project
- Azure DevOps
Certification
- Advanced Business Analysis
- Agile Fundamentals including Scrum & Kanban
- Introduction to Agile - Scrum & Kanban
- Business Analysis Developing Requirements
- Business Analysis-Functional & Non-Functional Requirements
- Fundamentals of Business Analysis
- Introduction to Service Management With ITIL 4
- Agile Business Analysis
- Business Analysis Fundamentals -ECBA, CCBA, CBAP
- Complete Agile Scrum Fundamentals
Timeline
ITD Business Analyst III/Manager
Texas Department Of Criminal Justice-ITD
06.2023 - Current
ITD Business Analyst II
Texas Department Of Criminal Justice-ITD
04.2022 - 06.2023
Research Specialist IV
Texas Department Of Criminal Justice-ARRM Division
11.2021 - 03.2022
Program Specialist III
Texas Depatment of Criminal Justice
02.2021 - 11.2021
Program Specialist II - Utility Billing
TDCJ-Facilities Division
12.2013 - 01.2021
Program Specialis I - Utility Biling
Texs Department of Criminal Justice
10.2013 - 12.2013
Program Specialist I - Maint. Project Coordinator
Texas Department Of Criminal Justice
11.2008 - 09.2013
BBA - Business
Sam Houston State University
Associate in Science - Business-Leading to a BBA
Angelina College
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