Leah Kerner
Springfield,LA
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Also a personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Manager/cashier/server
Toula burger
Ponchatoula, LA
01.2024 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to ensure satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Crew Member
Sonic Drive-in.
Hammond, LA
07.2020 - 01.2024
- Maintained safe food handling practices to prevent germ spread.
- Helped out whenever and wherever.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Upheld high standards of productivity and quality in operations.
- Maintained an organized work area to ensure efficient operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Presented orders to guests within anticipated service times.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Education
High School Diploma -
Hammond High Magnet School
Hammond, LA05-2023
Skills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Project management
- Customer service
- Multitasking and organization
- Closing oversight
- Workplace safety compliance
- Money handling
Timeline
Assistant Manager/cashier/server
Toula burger
01.2024 - Current
Crew Member
Sonic Drive-in.
07.2020 - 01.2024
High School Diploma -
Hammond High Magnet School