Leah Klobucher
Summary
Highly skilled Healthcare professional with a Master of Science in Health Information and Informatics and extensive experience with at-risk healthcare hospitals and clinics managing accounts, projects and teams. Strong client, data analyzation and reporting skills to provide optimal outcome strategies. Proven track record of implementing and improving outcomes to clients with a strong expertise in process improvement along with excellent communication and collaboration skills remotely and in person. Dedicated and detail-oriented commitment to delivering high-value results and relationships. Focused quality professional and personal relationships and goals and eager to leverage 18 years of healthcare industry experience. Well-versed in team collaboration solving problems for positive outcomes and impact. Aiming to leverage expertise to add value to rural organizations and communities. Detail-oriented focus on achieving expected outcomes and strong work ethic and exceptional interpersonal skills.
Overview
19
19
years of professional experience
Work History
Senior Meditech Clinical Analyst
Tegria
Duluth, United States
06.2023 - 12.2023
- Provided client inquiry problem resolution and training related to new software, processes and quality leadership on clinical software application to rural hospitals.
- Configured, tested, implemented, and maintained new training plans according to established standards.
- Collaborated with healthcare professionals to optimize patient care and outcomes.
- Onboarded new best practice knowledge.
- Developed and maintained clinical processes to ensure accuracy and integrity.
- Maintained detailed documentation of changes and new goals.
- Monitored contractual performance to ensure timely completion of deliverables.
- Developed and implemented strategies for achieving account management goals.
- Identified areas of improvement within the team's workflow and took corrective action when necessary.
- Reviewed customer feedback regularly to assess satisfaction levels among existing clients.
Senior Clinical Analyst/Account Contract Manager
Sisu Healthcare Solutions
Duluth, United States
01.2008 - 07.2023
- Managed contracts and special projects to ensure quality and success.
- Provided training and support rural health hospital clinicians on the use of various clinical software applications including GE, eCW, Epic and Meditech.
- Implemented FQHC clinics and hospitals on EMR software.
- Conducted data analysis to improve healthcare outcomes for rural hospitals and clinics.
- Identified opportunities for process improvement and efficiency.
- Developed, tested and optimized clinical EHR systems to enhance patient care.
- Analyzed current workflows and processes to identify areas of improvement for the clinical staff.
- Created detailed documentation for testing system changes and updates for release formats.
- Provided technical guidance related to clinical information systems development projects.
- Created detailed documentation of all system changes and updates.
- Drafted recommendations for improving overall efficiency of clinical operations through technology solutions.
- Maintained accurate records of all customer interactions in the CRM system.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Built and maintained productive relationships with customers and internal partners.
- Renewed existing accounts by cementing trusting relationships with customers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
Coding and Compliance Assistant
Essentia Health-St. Mary's Medical Center
Duluth, United States
01.2006 - 05.2007
- Verified coding documentation against compliance standards and communicated deficiencies to resolve issues.
- Investigated reported and identified compliance issues against accepted standards.
- Assisted with internal audits to identify any non-compliance issues or risks.
Epic Implantation Intern
Essentia Health-St. Mary's Medical Center
Duluth , MN
04.2005 - 05.2007
- Provided multiple clinic specialty departments clinical EHR support for end users during go-live of Epic regarding system issues, inquiries and guidance.
- Maintained a comprehensive understanding of HIPAA regulations related to patient privacy standards and compliance requirements.
Education
Master of Science - Health Information Management
College of St. Scholastica
Duluth, MN05.2009
Bachelor of Arts - Health Information Management, Computer Science
College of St. Scholastica
Duluth05.2007
Skills
- Project management
- Hospital and Clinic EHR
- Account management
- Report and data analysis
- Community focus
- Organization, communication & presentation
- Best Practice problem solving and solutions
- Health information management
- Quality improvement strategies
- Solutions implementation
- Team work and relationship development
- Efficient remote work strategy
- Relationship Building
- Client satisfaction and retention
- Microsoft Office & Salesforce
- Operational Reporting
- Process Development & Analytical Thinking
- Strategic Planning & Client Relations
- Customer Needs Assessment
Timeline
Senior Meditech Clinical Analyst
Tegria
06.2023 - 12.2023
Senior Clinical Analyst/Account Contract Manager
Sisu Healthcare Solutions
01.2008 - 07.2023
Coding and Compliance Assistant
Essentia Health-St. Mary's Medical Center
01.2006 - 05.2007
Epic Implantation Intern
Essentia Health-St. Mary's Medical Center
04.2005 - 05.2007
Master of Science - Health Information Management
College of St. Scholastica
Bachelor of Arts - Health Information Management, Computer Science
College of St. Scholastica