Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Leah Kollross

Payroll Manager
Edina,MN

Summary

Payroll and Human Resources Manager with over 13 years of progressive experience directing and improving operations through effective employee motivational strategies, growth and development. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

13
13
years of professional experience

Work History

Payroll/HR Software Product Manager

Software Business Systems
Edina, MN
07.2021 - Current
  • Manage over 40 client locations and 500 active users of Payroll and Human Resources software product.
  • Troubleshoot and resolve escalated issues and provide training for new and existing users.
  • Support, supervise and train junior staff members who are providing everyday support to clients.
  • Identify opportunities for application enhancements for clients.
  • Manage software implementation projects for new clients including project scheduling, setup, and training as well as proactive follow-up.
  • Work with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Patch software and install new versions to eliminate security problems and protect data.

Payroll Manager

Employer Solutions Staffing Group
Eden Prairie, MN
02.2019 - 07.2021
  • Manage team of 25 Payroll Account Managers
  • Ensure payroll for 400+ clients and 16,000+ employees is processed accurately each week and that all deadlines are met for banking and invoicing
  • Audit payroll reports each week for quality control
  • Created and implemented online account tracking system to improve communication and transparency between departments and measure work completion.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Client Software Support and Development

Payroll Integration Coordinator

Employer Solutions Staffing Group
Eden Prairie, MN
10.2017 - 02.2019
  • Onboarded up to 5 new clients per week
  • Evaluated business needs of new clients to successfully implement Payroll and HR services
  • Provided support to all clients for new software implementation
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.

Lead Payroll Account Manager

Employer Solutions Staffing Group
Eden Prairie, MN
11.2016 - 10.2017
  • Audited team performance and compliance as it pertained to internal processes and standards for team of 40 Payroll Account Managers.
  • Created efficiencies and streamlined work flow to increase productivity.
  • Cross-trained inter departmentally to ensure compliance
  • Trained new Payroll Account Managers on company procedures, client relations, and labor law compliance.
  • Created and maintained Payroll Training Manual as well as developed Department Guidelines.

Payroll Account Manager

Employer Solutions Staffing Group
Eden Prairie, MN
01.2009 - 11.2016
  • Led multi-state payroll production for over 25 client locations and 500 employees.
  • Supported payroll supervisor in all departmental payroll operations by assisting with new hire approvals, contract changes, termination actions, verification of general ledger (GL) account numbers, updating accruals and entering termination dates.
  • Processed various garnishments, including child support, bankruptcies and tax levies.
  • Produced payroll invoices and reports per client requests.

Education

Real Estate Agent - Real Estate

Kaplan Real Estate
Online
01.2022

Makeup Artist -

Make-up Designory
Burbank, CA
08.2003

Esthiology -

Aveda Institute - Minneapolis, MN
Minneapolis, MN
04.2001

Skills

  • Staff and Project Management
  • Microsoft Office, Payroll/HRIS Software
  • Payroll, Compensation, Benefits
  • Software Support
  • Client Support and Success
  • Verbal and written communication

Timeline

Payroll/HR Software Product Manager

Software Business Systems
07.2021 - Current

Payroll Manager

Employer Solutions Staffing Group
02.2019 - 07.2021

Payroll Integration Coordinator

Employer Solutions Staffing Group
10.2017 - 02.2019

Lead Payroll Account Manager

Employer Solutions Staffing Group
11.2016 - 10.2017

Payroll Account Manager

Employer Solutions Staffing Group
01.2009 - 11.2016

Real Estate Agent - Real Estate

Kaplan Real Estate

Makeup Artist -

Make-up Designory

Esthiology -

Aveda Institute - Minneapolis, MN

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Leah KollrossPayroll Manager