Overview
Work History
Education
Skills
References
Timeline
Generic

Leah LaChance

Thomaston,CT

Overview

4
4
years of professional experience

Work History

Customer Service Team Lead

Arethusa Farm Dairy
04.2021 - Current
  • I supported coworkers in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques.
  • Maintained a clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • The average number of customers served per day is between 250 and 300.

Hospitality Intern

Heritage Hotel, Golf, Spa and Conference center
Southbury, Connecticut
05.2025 - 08.2025
  • Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.
  • Assisted in maintaining inventory of supplies, equipment, and other materials used in hospitality operations.
  • Processed payments using point of sale systems accurately and efficiently.

Catering Staff and Bartender

Roger Williams University
Bristol, Rhode Island
10.2022 - 05.2023
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

Bachelor of Science - Tourism And Hospitality

Central Connecticut State University
New Britain, CT
05-2026

Skills

  • Issue management
  • Punctual and reliable
  • Customer and client relations
  • Microsoft Office
  • Call answering and routing
  • Opera Cloud
  • Wellyx
  • Toast

References

Natalie Ford- Supervisor

860-798-7788

fordnac@my.ccsu.edu

Shayne Koplowitz - Tutoring Supervisor

860-965-6807

s.koplowitz@my.ccsu.edu

Eddie Matthews- Retail Manager

860-201-3729

eddie@arethusafarmdairy.com

Timeline

Hospitality Intern

Heritage Hotel, Golf, Spa and Conference center
05.2025 - 08.2025

Catering Staff and Bartender

Roger Williams University
10.2022 - 05.2023

Customer Service Team Lead

Arethusa Farm Dairy
04.2021 - Current

Bachelor of Science - Tourism And Hospitality

Central Connecticut State University

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Leah LaChance