Alvaro Bracho

• Supervised customer service team to ensure high-quality support and satisfaction.
• Trained new employees on service protocols and company policies.
• Assisted customers with inquiries and resolved issues promptly and effectively.

• Assisted customers with transactions, inquiries, and issue resolution at the front end

• Processed western union transaction including sending and receiving money transfers

• Handled large transaction of cash including counting registers and preparing cash trays

• Supported daily front end operations to ensure efficient customer service

• Maintained accuracy while handling cash, payments, and financial transactions

• Worked collaboratively with team members to keep checkout lines moving smoothly

• Scanned merchandise accurately and processed customer purchases efficiently
• Handled cash, credit/debit card, and check payments while maintaining register accuracy
• Provided friendly customer service by greeting customers and asking if they found everything they needed
• Resolved basic pricing or transaction issues and directed customers to the appropriate department when needed
• Maintained a clean and organized checkout area
• Assisted in keeping checkout lines moving quickly to improve the customer experience

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• Assisted customers by bagging groceries carefully and efficiently
• Provided carry-out service by helping customers take groceries to their vehicles
• Maintained store cleanliness, including carts, floors, and front-end areas
• Retrieved and organized shopping carts from the parking lot
• Supported front-end staff to ensure a smooth and positive customer experience
• Assisted customers with directions, product locations, and general inquiries