Jalyn Hall
LOUISVILLE,KY
Summary
Results-oriented Customer Service Team Lead with expertise in managing diverse teams and enhancing customer satisfaction. Skilled in conflict resolution, team development, and process improvement. Successfully implemented customer service strategies that strengthened customer relationships and fostered a positive team environment.
Overview
5
5
years of professional experience
Work History
Customer Service Team Lead
Americas Antique Mall
Louisville, Kentucky
02.2025 - Current
- Led customer service team at antique mall front desk, ensuring positive customer experiences.
- Trained associates on POS transactions and payment handling to enhance service efficiency.
- Supported vendors by addressing questions and daily needs, fostering strong vendor relationships. with booth questions and daily needs.
Crew Member
Five Guys
Elizabethtown, Kentucky
11.2023 - 01.2025
- Processed sales, returns, and exchanges at checkout.
- Opened and closed service area according to store procedures. service area following store procedures.
- Coordinated phone calls, messages, and guest inquiries.
- Maintained clean sales floor and organized merchandise displays.
Manager on Duty
Elizabethtown SportsPark
Elizabethtown, KY
03.2023 - 08.2024
- Coordinated staff assignments and shift coverage for Elizabethtown SportsPark activities
- Monitored facility safety, responding to incidents and enforcing park rules
- Supervised daily park operations across sports fields, events, and guest areas
- Handled cash transactions and resolved admission and concession issues
Sales Associate
Kohls
Elizabethtown, Kentucky
05.2022 - 02.2023
- Processed sales, returns, and exchanges at checkout.
- Resolved customer concerns with clear, professional communication.
- Maintained clean sales floor and organized merchandise displays.
- Opened and closed service area following store procedures.
- Coordinated phone calls, messages, and guest inquiries.
Hostess/Table Busser
Impellizzeris Pizza
Elizabethtown, KY
09.2021 - 04.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Greeted guests at Impellizzeris Pizza and managed dining room seating
- Escorted customers to tables and provided menu support for new arrivals
- Maintained waitlists and organized table turnover during busy service periods
- Communicated seating updates with servers and kitchen staff
- Answered phones and handled reservation requests for Impellizzeris Pizza guests
- Maintained cleanliness and organization of host stand to ensure efficient front desk operations.
Education
Central Hardin High School
Cecilia, KYSkills
- Customer service
- Customer service excellence
- POS transactions
- Payment processing
- Cash handling
- Service recovery
- Transaction reconciliation
- Team leadership
- Staff training
- Shift scheduling
- Front desk operations
- Vendor support
- Inbound call answering
- Clear communication
- Interdepartmental communication
- Problem solving
- Conflict resolution
- Attention to detail
- Key holder experience
- Receiving support
- Product location
- Customer service excellence
Timeline
Customer Service Team Lead
Americas Antique Mall
02.2025 - Current
Crew Member
Five Guys
11.2023 - 01.2025
Manager on Duty
Elizabethtown SportsPark
03.2023 - 08.2024
Sales Associate
Kohls
05.2022 - 02.2023
Hostess/Table Busser
Impellizzeris Pizza
09.2021 - 04.2022
Central Hardin High School