Leah Langston
Baraga County Federal Credit Union
L'Anse,MI
4
years of professional experience
Detail-oriented Bank Teller and Retail Manager experienced in streamlining operations and enhancing customer interactions. Achieved increased customer satisfaction and operational efficiency through effective multitasking and collaboration in high-pressure environments. Focused on delivering exceptional customer experiences and optimizing operational workflows.
Work History
Bank Teller
1 Year 9 Months- Processed customer transactions accurately using banking software and point-of-sale systems.
- Assisted members with account inquiries, providing exceptional customer service and problem resolution.
- Maintained cash drawer integrity through regular balancing and adherence to security protocols.
- Educated clients on credit union products and services, enhancing member engagement and satisfaction.
- Collaborated with team members to streamline transaction processes, improving overall efficiency in operations.
- Conducted daily reconciliation of cash and checks, ensuring accuracy in financial reporting.
- Supported training initiatives for new tellers, fostering a collaborative team environment focused on service excellence.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Assisted customers with compromised debit cards and issued new credentials.
Assistant Store Manager
1 Year 5 Months- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new employees on customer service excellence and operational standards.
- Managed inventory levels, conducting regular audits to minimize discrepancies and optimize stock availability.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience for patrons.
- Assisted in scheduling staff shifts, balancing workforce needs with budgetary constraints effectively.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Interviewed, hired, and trained staff associates and to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
4 Months- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and sales techniques.
- Managed inventory levels, ensuring stock availability while minimizing shrinkage.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Developed staff schedules to optimize labor costs while maintaining service quality.
- Collaborated with district management on strategic initiatives to achieve corporate goals and improve store performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced a fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reduced employee turnover by creating supportive a a supportive work environment and recognizing outstanding performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma
Skills
Attention to detail
Professionalism and courtesy
Cash management
Account transaction processing
Banking regulations knowledge
Multitasking and organization
Transaction reconciliation
Time management proficiency
Exceptional customer service
Accounting systems and software
Loan processing
Timeline
Bank Teller
Baraga County Federal Credit Union
11.2024 - CurrentRead More
Store Manager
Dollar General
02.2024 - 06.2024Read More
Assistant Store Manager
Dollar General
02.2023 - 07.2024Read More
Christian Liberty Academy
High School Diploma
Read More