Leah Levine
Knoxville,TN
Summary
A dependable employee who successfully provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. A career objective is to become a Master Sommelier.
Overview
5
5
years of professional experience
Work History
Server
Blackberry Farm
08.2023 - Current
- Cultivated positive guest relations by communicating and serving guests respectfully and on time
- Promoted from steward, food runner, to back waiter to front waiter in under 8 months
- Menu Knowledge
- Maintaining positive and dedicated relationships with guests.
Server
White Lodging Services Corporation (312)494-9301
09.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales and tip average to 25% with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Assisted in training new hires, and providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Hostess and Server
The Rutledge
01.2019 - 12.2022
- Created and managed both server and hostess schedules
- Planned and executed 20+ guest parties by organizing menus, spaces special requests
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Recorded available tables after seating each party using specialized seating software
- Assisted managers with quickly resolving service and food-related issues
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Education
No Degree - Hospitality and Tourism Management
The University of Tennessee - Knoxville
Knoxville, TN05.2024
High School Diploma -
Brentwood High School
Brentwood, TN05.2020
Skills
- Promoting positivity
- Creative Thinking
- Skill Building
- Regulating Schedules
- Problem-Solving
- Relationship Building
- Behavior Modeling
- Time Management
- Clear and concise communication
- Guest Engagement
References
Stephen Polsca - Dining Room Manager at Blackberry Farm
Email Address: stephen.polsca@gmail.com
Leah Polinski - General Manager of The Barn at Blackberry Farm
Email Address: lpolinski@blackberryfarm.com
Dr. James Williams - Professor at The University of Tennessee
Phone Number: (252) 412 4077
Email Address: jwill316@utk.edu
Timeline
Server
Blackberry Farm
08.2023 - Current
Server
White Lodging Services Corporation (312)494-9301
09.2021 - Current
Lead Hostess and Server
The Rutledge
01.2019 - 12.2022
No Degree - Hospitality and Tourism Management
The University of Tennessee - Knoxville
High School Diploma -
Brentwood High School