Leah Mailloux
Liverpool,NY
Summary
Driven and initiative-taking professional with extensive experience working with and managing a multitude of people. Seeking to obtain a challenging and rewarding position where I can use my proven customer relationship sales skills, management skills and decision-making skills while enhancing them in a mutually rewarding environment to grow and achieve goals and positively impact company success.
Overview
9
9
years of professional experience
Work History
Digital Marketing Agency
Self-employed
06.2023 - Current
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition
- Increased brand awareness by developing and implementing effective social media strategies
- Optimized posting schedules based on platform-specific analytics to maximize content visibility
- Boosted engagement rates with the creation of compelling and visually appealing content
- Managed multiple social media platforms, ensuring a consistent brand voice and message
- SEO and PPC optimization
- Worked with a multitude of different companies that allowed myself to diversify in the digital marketing world.
Head Bartender/Server/Trainer
Tully’s
01.2019 - 09.2024
- Multitasks and manages multiple people at a time
- Responsible for creating and promoting efficient ways to handle a busy bar by thorough analyzation, creating checklists and helping with scheduling
- Handles simultaneous customer, team, and business needs while avoiding delays or errors
- Sells menu items to customers, driving up per-sale revenues and maximizing profits
- Protects establishment and patrons by adhering to sanitation, food safety, and alcohol beverage control policies
- Helps dilute arguments in the workplace as well as with customers while retaining customer satisfaction
- Performs regular assessments regarding customer complaints and provides suggestions to improve customer satisfaction and retention
- Provides exceptional customer service while establishing and maintaining effective working relationships with co-workers, management, and all members of the general public
- Trains new hires in daily processes of establishment
- Responsible for leading daily shifts and generating sales.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server Assistant/Hostess
Santangelo’s Restaurant
01.2017 - 01.2019
- Established positive rapport with guests upon entry and provided exceptional service throughout dining experience
- Delegated tables to waitstaff according to personal preferences and workload, increasing efficiency
- Ensured dining services ran smoothly with side work including but not limited to, checking on tables, providing servers help with making certain food items and drinks, running food to tables, managing to-go orders, and cleaning.
Cashier
Wegmans
01.2016 - 01.2017
- Provided a high level of customer service in a large, fast-paced environment
- Identified and resolved problems in a friendly and professional manner, ensuring repeat business
- Delivered prompt, efficient customer service while maintaining a high level of accuracy at the cash register
- Worked additional shifts each week to support and meet business needs.
Education
B.S. Business Leadership and Management -
Le Moyne College
Syracuse, NY05.2023
Skills
- Leadership
- Time Management
- Public Speaking
- Communication
- Critical Thinking
- Adaptability
- Customer Relationship Selling
- Microsoft Excel
- Problem-solving Abilities
- Sale Processes
- Active Listening
- Marketing
- Organizational Skills
Extracurricular Activities
META Digital Marketing certified, Google E-Commerce and Digital Marketing certified, Impact Martial Arts, Second Degree Black Belt, Runway Model for Golisano’s Children Hospital, Kidney Fundraiser and SPCA Fundraiser, Soup Kitchen Volunteer, Palm Sunday Volunteer
Timeline
Digital Marketing Agency
Self-employed
06.2023 - Current
Head Bartender/Server/Trainer
Tully’s
01.2019 - 09.2024
Server Assistant/Hostess
Santangelo’s Restaurant
01.2017 - 01.2019
Cashier
Wegmans
01.2016 - 01.2017
B.S. Business Leadership and Management -
Le Moyne College
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