Leah Mann

• Assisted with classroom management and student supervision across academic and recreational settings, promoting safety, positive behavior, and student engagement.
• Provide compassionate support to students with special needs, responding calmly to behavioral and medical situations using de-escalation techniques, sound judgment, and effective communication.
• Collaborate with teachers, families, and multidisciplinary teams to ensure effective communication and quality care.
• Maintain accurate electronic documentation while following established safety and confidentiality standards.

• Delivered exceptional customer service by warmly greeting guests, managing waitlists, and ensuring a welcoming dining experience in a high-volume restaurant.
• Coordinated seating arrangements efficiently while balancing guest preferences, reservations, and server workloads to maximize service flow.
• Resolved guest concerns professionally and calmly, maintaining a positive experience in a fast-paced, customer-focused environment.
• Collaborated closely with servers, managers, and kitchen staff to ensure smooth operations and provide attentive, personalized service.

• Lead worship services for congregations, fostering an engaging and welcoming environment.
• Coordinate with musicians, vocalists, and technical teams to ensure seamless services.
• Demonstrate strong communication, leadership, and adaptability in live settings.
• Mentored junior vocalists, providing guidance on technique and stage presence.

• Foster a safe, inclusive, and welcoming learning environment while supporting students’ academic, social, and emotional development through individualized support and positive relationships.
• Collaborate with teachers, staff, students, and families to coordinate activities, maintain organization, and promote a team-oriented environment.
• Demonstrate adaptability, leadership, and professionalism while managing classroom needs, resolving conflicts, and addressing student concerns in a fast-paced setting.
• Create and adapt lesson plans to meet individual student needs while delivering an engaging, inclusive, and effective learning environment.

• Maintained a safe, structured environment while supporting the well-being of residents during overnight shifts and responding effectively to changing needs.
• Managed behavioral crises and unexpected situations using de-escalation techniques, sound judgment, and strong problem-solving skills.
• Collaborated with multidisciplinary teams and built positive relationships through compassionate communication, professionalism, and attention to individual needs.

• Delivered exceptional customer service by assisting over 50 clients a day with complex financial needs through empathetic, solution-focused communication.
• Resolved customer concerns professionally while maintaining confidentiality, compliance with company policies, and a high standard of service.
• Managed multiple customer accounts and priorities in a fast-paced environment while maintaining accuracy, organization, and attention to detail.
• Built strong customer relationships through active listening, conflict resolution, and effective use of electronic systems to maintain accurate documentation.

Graduated: [Month] 2025 (replace with your actual graduation month and year)

• Dean's List Spring 2026