Leah Martinez
Summary
I'm frequently trying to broaden my horizons with various skills and professions. I have been an active member in my workforce positions and eventually led up to "acting" management positions. I am a natural-born leader when trying to get things up to standard for a business/company.
My work ethic is prevalent when needed but I can always show a sense of relationship with my co-workers.
Overview
4
4
years of professional experience
Work History
Hostess/Game Booth Attendant
Pickle Palace
12.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Laundry and Dry Cleaning Assistant
Citywide Dry Cleaners
06.2023 - 11.2023
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
Janitorial Worker
White Glove Cleaning
02.2023 - 04.2023
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Concessions Worker
Kernels Baseball Stadium
04.2022 - 08.2022
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
Online Personal Shopper
Hy-Vee Grocery
11.2020 - 10.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Tree Planter
Trees Forever
08.2020 - 10.2020
- Bared soil, operated auger, and tamped soil around trees.
- Completed application of nutrients to enhance soil conditioners.
- Operated controls for hydraulic valves of planting machines to support placement and formation of trees.
- Predetermined spaced interval with dibble to hand-dig planting holes.
- Performed basic tree pruning, watering, and fertilizing.
Education
High School Diploma -
Prairie High School
Cedar Rapids, IA05.2022
Skills
- Flexible and Adaptable
- Multitasking Abilities
- Good Telephone Etiquette
- Excellent Communication
- Attention to detail
- Customer Service
- Payment Processing
- Service prioritization
Languages
Spanish
Limited Working
Timeline
Hostess/Game Booth Attendant
Pickle Palace
12.2023 - Current
Laundry and Dry Cleaning Assistant
Citywide Dry Cleaners
06.2023 - 11.2023
Janitorial Worker
White Glove Cleaning
02.2023 - 04.2023
Concessions Worker
Kernels Baseball Stadium
04.2022 - 08.2022
Online Personal Shopper
Hy-Vee Grocery
11.2020 - 10.2021
Tree Planter
Trees Forever
08.2020 - 10.2020
High School Diploma -
Prairie High School