Leah McCormick
Richmond,KY
Summary
Motivated and dependable professional with a Bachelor's of Science in Exercise and Sport Science and experience in patient rehabilitation, sales, and restaurant service. Strong interpersonal skills, patience, and attention to detail developed through both healthcare and customer facing roles. Seeking a full-time position where I can grow within the healthcare field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Richmond, KY
12.2024 - Current
- Provided exceptional guest service by promptly addressing inquiries and resolving issues.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to ensure accurate and timely food preparation and presentation.
- Assisted in training new servers on menu items, restaurant policies, and customer service standards.
- Upsold menu items effectively, contributing to increased sales during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Physical Therapy Technician
ProActive Therapy
Frankfort, KY
01.2026 - 03.2026
- Assisted physical therapists in implementing treatment plans for patients.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Communicated patient progress and challenges to supervising therapists effectively.
- Prepared treatment rooms by setting up necessary tools and supplies for sessions.
- Supported patient mobility through proper lifting techniques and assistance during exercises.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound, electrical stimulation, paraffin, and traction.
- Contributed to positive treatment outcomes by accurately documenting patient progress and feedback for therapist review.
To-Go Server
Olive Garden
Richmond, KY
09.2023 - 12.2024
- Delivered exceptional customer service by accurately taking and processing to-go orders.
- Maintained cleanliness and organization of dining area and service stations for optimal efficiency.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled cash transactions and processed payments using point-of-sale systems efficiently.
- Implemented best practices for food safety and sanitation in compliance with health regulations.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Host
Olive Garden
Richmond, KY
06.2022 - 12.2024
- Managed guest seating and optimized table turnover to enhance dining flow.
- Trained new hosts on customer service standards and operational procedures.
- Collaborated with servers and kitchen staff to ensure timely service delivery.
- Resolved guest inquiries and concerns promptly, fostering positive experiences.
- Implemented strategies to improve waiting list management and reduce wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Sales Associate
Belk
Richmond, KY
07.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Exercise Science
Eastern Kentucky University
Richmond, KY12.2025
Skills
- Patient communication
- Hot and cold therapy
- Electrotherapy
- CPR certified
- Treatment preparation
- Ultrasound therapy
- Documentation accuracy
- Patient observation
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Sales expertise
Certification
BLS (CPR and AED) - American Heart Association
Timeline
Physical Therapy Technician
ProActive Therapy
01.2026 - 03.2026
Server
Olive Garden
12.2024 - Current
To-Go Server
Olive Garden
09.2023 - 12.2024
Host
Olive Garden
06.2022 - 12.2024
Sales Associate
Belk
07.2021 - 01.2023
Bachelor of Science - Exercise Science
Eastern Kentucky University