Leah McIntosh
League City,TX
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
League City, TX
11.2021 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Crew Member
Chipotle
League City, TX
06.2021 - 03.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
Insider
Marcos's Pizza
League City, TX
11.2020 - 08.2021
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Seasonal Sales Associate
Party City
League City, TX
09.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
Clear Springs High School
League City, TX05.2020
Skills
- Food Serving and Preparation
- Product Advertising
- Menu Memorization
- Stocking Supplies and Retail Products
- Equipment and Store Cleaning
- Ability to Adapt
- Safe Work Practices
- Credit Card Transactions
- Coffee Expertise
- Communications Strategies
Timeline
Barista
Starbucks
11.2021 - 07.2022
Crew Member
Chipotle
06.2021 - 03.2022
Insider
Marcos's Pizza
11.2020 - 08.2021
Seasonal Sales Associate
Party City
09.2020 - 10.2020
High School Diploma -
Clear Springs High School