Leah Micke
Summary
Experienced Stylist with 20+ years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use a variety of tools and products to achieve desired outcomes.
Overview
26
26
years of professional experience
Work History
Hairstylist
Salon Indulgence
10.2017 - 02.2024
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Hairstylist
The Cutting Edge
10.2004 - 06.2010
- Increased salon revenue by upselling products and additional treatments during appointments.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Became an Advanced Stylist within 1 year
Customer Service Representative
West Business Services
06.1998 - 05.2002
- Maintained accounts for a major candy company for its vending division by updating customers of their sales and progress for upcoming rebates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Diploma - Barbering And Cosmetology
Wisconsin College of Cosmetology
Green Bay, WI10.2003
Associates Degree in Marketing -
Fox Valley Technical College
Appleton, WI05.1998
High School Diploma -
Kaukauna High School
Kaukauna, WI05.1995
Skills
- Customer Consultation
- Outstanding client retention
- Appointment Scheduling
- Relationship building and management
- Highlights and lowlights
- Creative Color
- Men and women haircuts
- Color principles
- Facial waxing
- Wisconsin Licensed Cosmetologist
Additional Information
Before I got back into the salon in 2017, I stayed home to raise our 4 boys for 7 years after our twin boys were born. Once the twins were in school full time, I decided it was time to get back to what I love which was being in the salon to reception. One year later the owners of the salon convinced me to get back to what I love and get back behind the chair and make people feel amazing!
Timeline
Hairstylist
Salon Indulgence
10.2017 - 02.2024
Hairstylist
The Cutting Edge
10.2004 - 06.2010
Customer Service Representative
West Business Services
06.1998 - 05.2002
Diploma - Barbering And Cosmetology
Wisconsin College of Cosmetology
Associates Degree in Marketing -
Fox Valley Technical College
High School Diploma -
Kaukauna High School
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