Leah Mimnaugh
Simpsonville,SC
Summary
Customer service lead with proven experience leading high-performing teams through structured coaching and documentation. Skilled in active listening, issue resolution, and conflict de-escalation. Maintains professionalism and positive customer outcomes in high-stress environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Head Customer Service Leader
Food Lion
Simpsonville, South Carolina
08.2023 - Current
- Balanced 6 cash drawers and completed nightly accounting checks.
- Opened and closed the store
- Helped customers with returns, refunds, and transaction problems.
- Supported cashiers with questions and routine register needs.
- Handled lottery sales and other service desk transactions.
- Directed and supervised a team of 10 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
Crew Leader
Sonic
05.2021 - 04.2023
- Maintained a clean, trash-free workspace.
- Served customers food.
- Ensured other team members were staying on task.
- Operated a cash register and ensured accurate change was given back.
Restaurant Team Member
Kairos
04.2022 - 11.2022
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Maintained a clean workstation.
- Ensured food was made up to quality standards.
Restaurant Team Member
Little Caesars
11.2020 - 06.2021
- Greeted guests pleasantly and answered menu questions.
- Handled cash and card transactions.
- Maintained a clean workstation
Education
Associate of Applied Science - Accounting
Greenville Technical College
Greenville, SC01-2029
High School Diploma -
Hillcrest High School
Simpsonville, SC05-2023
High School Diploma -
Golden Strip Career Center
Simpsonville, SC05-2023
Skills
- Customer Service
- Cash Handling
- Team supervision
- Fast Learner
- Guest experiences
- Employee training
Certification
- Firefighting 1
- First Aid
- CPR
- OSHA 10
- IFSAC 1
- NIMS
Timeline
Head Customer Service Leader
Food Lion
08.2023 - Current
Restaurant Team Member
Kairos
04.2022 - 11.2022
Crew Leader
Sonic
05.2021 - 04.2023
Restaurant Team Member
Little Caesars
11.2020 - 06.2021
Associate of Applied Science - Accounting
Greenville Technical College
High School Diploma -
Hillcrest High School
High School Diploma -
Golden Strip Career Center