Leah Mulcahy
Marlborough,MA
Summary
Motivated and reliable college student with experience in customer service, including roles as a server, to-go specialist, hostess, and cashier. Fluent in both English and Spanish, with strong communication skills across diverse customer groups. Skilled at working in fast-paced environments, handling multiple tasks at once, and providing positive customer experiences. Quick learner and able to work well both independently and as part of a team.
Overview
2
2
years of professional experience
Work History
Server/To-go Server/Host
Longhorn Steakhouse
Marlborough, MA
03.2025 - Current
- Provided exceptional customer service, ensuring high satisfaction levels and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow and enhancing guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
Wegmans
Northborough, MA
01.2024 - 05.2025
- Assisted customers with product inquiries and provided excellent service to enhance the shopping experience.
- Handled cash, credit, and gift card transactions while ensuring compliance with company policies.
- Maintained the cleanliness and organization of the checkout area to ensure a welcoming environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Hostess/Busser
Applebee's Grill + Bar
Hudson, MA
11.2023 - 01.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Communicated effectively with servers and kitchen staff to coordinate seating arrangements.
- Handled customer inquiries and complaints professionally, enhancing overall dining experience.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
Education
Master of Science - Biology
Bunker Hill Community College
Charlestown, MA05-2029
High School Diploma -
Marlborough High School
Marlborough06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Thrive in fast-paced environments
- Fluent in English/Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/To-go Server/Host
Longhorn Steakhouse
03.2025 - Current
Cashier
Wegmans
01.2024 - 05.2025
Hostess/Busser
Applebee's Grill + Bar
11.2023 - 01.2024
Master of Science - Biology
Bunker Hill Community College
High School Diploma -
Marlborough High School