LEAH MUNGAI
Doha, Qatar
Summary
With a proven track record , I excel in enhancing customer satisfaction and streamlining service processes. Skilled in POS System Operation and known for exceptional patience and empathy, I've significantly improved service efficiency and teamwork, demonstrating reliability and a commitment to excellence in every role.
Experienced with beverage service and customer interaction. Utilizes effective communication to enhance guest satisfaction and streamline operations. Track record of maintaining cleanliness and adhering to health and safety protocols.
Overview
3
3
years of professional experience
Work History
Beverage Attendant
Huqqa Restaurant
02.2024 - 07.2024
- Greeted new customers, discussed specials, and took drink orders.
- Escorted customers to seats based on hostess recommendations and completed drink orders.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
- Processed payments for orders and provided customers with change.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
Customer Service Representative
Fabio's Hotel
04.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
H&M
07.2022 - 03.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Waitress Supervisor
JW Marriott Hotel
05.2021 - 05.2022
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Education
Nursing Assistant Diploma - Hospitality
Filipino Institute
Doha, Qatar 03.2023
Certificate Of Food And Beverage - Hospitality
St Bridge School
Kiminini, Kenya 01.2020
Skills
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Food Safety Regulations
- Beverage Preparation
- POS System Operation
- Excellent customer service
- Flexible Schedule
Languages
English
Kiswahili
Additional Information
Reference
1: JW Marriott hotel 66824976
2: Huqqa restaurant 77302429
3: Fabio's hotel 55310806
Timeline
Beverage Attendant
Huqqa Restaurant
02.2024 - 07.2024
Customer Service Representative
Fabio's Hotel
04.2023 - 12.2023
Cashier
H&M
07.2022 - 03.2023
Waitress Supervisor
JW Marriott Hotel
05.2021 - 05.2022
Nursing Assistant Diploma - Hospitality
Filipino Institute
Certificate Of Food And Beverage - Hospitality
St Bridge School
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