Leah Nicolas
Anaheim,CA
Summary
Dedicated pre-nursing student with over three years of experience in educational support and customer service. Proficient in managing health records, administering first aid, and performing specialized health procedures. Committed to maintaining confidentiality and building strong relationships with students, staff, and parents to support student health and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandise/Sales Associate
Walt Disney US Parks and Resorts
08.2021 - Current
- Handled customer complaints professionally and promptly, working towards mutually beneficial resolutions while preserving the store''s reputation for excellent service.
- Elevating customer experiences by efficiently managing high-volume merchandise sales at Disney
- Drive substantial sales growth through dynamic product promotion and customer engagement strategies
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintain meticulous inventory records, ensuring accuracy and readiness in a fast-paced environment.
Tutor
HeyTutor
01.2022 - 01.2023
- Devised tailored academic roadmaps to meet individual student needs
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Implemented creative teaching methodologies for lucid concept comprehension
- Provided insightful feedback to stimulate student development
- Enhanced student outcomes by tailoring lessons to diverse learning styles
- Introduced novel teaching tools to improve conceptual clarity and student engagement.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Supervisor/ Dietary Aide/ Hostess
Town and Country
01.2021 - 07.2021
- Balanced office tasks with kitchen duties, paperwork, and phone handling
- Supervised staff, ensuring seamless daily operations at a skilled nursing facility
- Enhanced resident comfort by supervising attentive staff and fostering a welcoming environment
- Maintained high accuracy in nutritional data entries, ensuring dietary compliance.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Intern
Employment Development Department
05.2019 - 07.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Experience with making oral presentations to a variety of audiences
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Ability to plan, organize, adapt to changing assignments and priorities, and work effectively under pressure to meet deadlines
- Ability to use Microsoft Word, PowerPoint, and Excel.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
Associate of Science - Pre-Nursing
Fullerton College
Fullerton, CA01.2025
Associate of Arts - Math And Science
Cypress College
Cypress, CA08.2024
High School Degree -
Loara High School
Anaheim, CA05.2020
Skills
- First Aid
- CPR Certification
- Basic Life Support Certified
- Record Keeping
- Health Data Management
- Health Safety Compliance
- Confidentiality
- Student Relationships
- Clerical Skills
- Multitasking Competence
Certification
- First Aid/CPR Certified
Timeline
Tutor
HeyTutor
01.2022 - 01.2023
Merchandise/Sales Associate
Walt Disney US Parks and Resorts
08.2021 - Current
Supervisor/ Dietary Aide/ Hostess
Town and Country
01.2021 - 07.2021
Intern
Employment Development Department
05.2019 - 07.2019
Associate of Science - Pre-Nursing
Fullerton College
Associate of Arts - Math And Science
Cypress College
High School Degree -
Loara High School
- First Aid/CPR Certified
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