Leah Noriega
National City,CA.
Summary
With a proven track record at Rady Children's Physician Management Services, I excel in dispute resolution and compliance awareness, enhancing patient satisfaction and company reputation through effective problem-solving and exceptional service. My ability to manage conflicts and ensure patient loyalty makes me a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Refund Specialist
Rady Children's Physician Management Services
12.2023 - 08.2024
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
Follow up Representative
Ventra Health
01.2018 - 10.2023
- Increased patient's satisfaction by addressing and resolving complaints in a timely manner.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional patient service and support.
- Developed and maintained positive patient relations and coordinated with team members to properly handle requests and questions.
Education
Bachelor of Science - Education
Philippine Normal College
Manila,Philippines04.1972
Skills
- Patience and Tolerance
- Compliance Awareness
- Conflict Management
- Dispute Resolution
Additional Information
I taught for 10 years and named as Best Teacher of the Year.
I have lots of patience and understanding of person's individuality.
Languages
English
Professional Working
Timeline
Refund Specialist
Rady Children's Physician Management Services
12.2023 - 08.2024
Follow up Representative
Ventra Health
01.2018 - 10.2023
Bachelor of Science - Education
Philippine Normal College
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