Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Olson

Crest Hill,IL

Summary

Energetic and positive professional with a strong background in customer satisfaction and library operations at White Oak Library District. Proven ability to enhance patron experiences through effective problem-solving and exceptional communication. Skilled in Polaris software and committed to continuous improvement, ensuring organized circulation areas and successful community engagement initiatives.

Overview

23
23
years of professional experience

Work History

PT Circulation Clerk

White Oak Library District
09.2023 - Current
  • Contribute to an organized work environment by maintaining clean and orderly circulation areas, ensuring a pleasant experience for all library visitors.
  • Provide circulation support by issuing, reserving and renewing materials using Polaris.
  • Support library initiatives by participating in special events aimed at increasing community involvement and awareness of available resources.
  • Offering guidance and support to new employees as they navigated their roles as Circulation Clerks.
  • Provide exceptional customer service when addressing account issues such as lost cards or outstanding fines, resulting in prompt resolutions and satisfied patrons.
  • Process and shelve returned materials after evaluating for general condition and cleanliness.
  • Educate patrons on proper use of library equipment, such as computers, copiers, and self-checkout machines, leading to increased confidence in utilizing these resources.
  • Answer telephone and offer general information in response to inquiries.
  • Check library materials in and out of library.
  • Assist staff with special projects and library event preparation.
  • Keep library shelves and printed materials well-stocked and organized according to established system.
  • Assist patrons in completing documentation for library cards.
  • Offer help with questions regarding Passports, along with processing Passports.

Stay At Home Mom

Stay At Home Mom
08.2008 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Work effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Dental Assistant

Patsavas Dentistry
06.2002 - 08.2008
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Education

High School Diploma - Basic

Victor J Andrew High School
Tinley Park, IL
06.2002

Skills

  • Customer satisfaction
  • Patron assistance
  • Library software (Polaris, Intranet)
  • Cash handling experience
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Shelving and organization
  • Professionalism
  • Continuous improvement
  • Circulation procedures
  • Teamwork
  • Adaptability
  • Passport Agent

Timeline

PT Circulation Clerk

White Oak Library District
09.2023 - Current

Stay At Home Mom

Stay At Home Mom
08.2008 - 09.2023

Dental Assistant

Patsavas Dentistry
06.2002 - 08.2008

High School Diploma - Basic

Victor J Andrew High School

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Leah Olson