Leah Peterson
St. Petersburg
Summary
Accomplished Production Manager with a proven track record at Uplift Health and Wellness, enhancing productivity and quality through strategic planning and operations management. Skilled in staff mentorship and customer service, I've driven continuous improvement initiatives, significantly boosting output. My hospitality service expertise and strong work ethic have fostered team success and customer satisfaction.
Diligent with extensive experience in managing production workflows and optimizing processes for efficiency. Successfully led teams to achieve project milestones and improve operational performance. Demonstrated expertise in resource allocation and process improvement. Time gaps in my resume are due to staying at home and taking care of my children.
Overview
25
25
years of professional experience
Work History
Production Manager
Uplift Health and Wellness
02.2021 - 12.2024
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Sourced materials to keep up with production goals and meet customer demands.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
Bartender/Server
Sunset Bar and Grille
03.2011 - 08.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Retail Sales Associate
Zone D Erotica
01.2007 - 11.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Server
Shells Seafood Restaurant
01.2002 - 02.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Steak N Shake
03.2000 - 04.2003
Education
GED -
Gibbs High School
St. Petersburg, FL06-2004
Skills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Strong work ethic
Timeline
Production Manager
Uplift Health and Wellness
02.2021 - 12.2024
Bartender/Server
Sunset Bar and Grille
03.2011 - 08.2012
Retail Sales Associate
Zone D Erotica
01.2007 - 11.2010
Server
Shells Seafood Restaurant
01.2002 - 02.2004
Server
Steak N Shake
03.2000 - 04.2003
GED -
Gibbs High School
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