Leah Phillips
North Smithfield,Rhode Island
Summary
Dynamic professional with experience as a 7D Van Driver at Accept Collaboration, excelling in safe driving practices and effective route planning. Proven ability to adapt to changing conditions while maintaining high customer service standards. Strong communication skills and a commitment to passenger safety
I am wheelchair certified
CPR certified
Overview
34
34
years of professional experience
1
1
Certification
Work History
7D Van Driver
Accept Collaboration
4 Tech Cle. Natick, Massachusetts
09.2021 - Current
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Managed reservations and pre-booking, scheduling passenger pickup and enabling on-time pickup.
- Maintained vehicle cleanliness and safety, ensuring a comfortable travel experience for passengers.
- Navigated through various routes efficiently, utilizing GPS technology for optimal time management.
- Handled emergency situations professionally, taking appropriate actions to ensure passenger safety and wellbeing.
- Collaborated with dispatchers effectively, communicating any delays or route changes as needed.
- Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
- Completed daily inspection reports, identifying any potential maintenance issues or safety concerns.
Unit Secretary
Miriam Hospital
Providence, RI
04.1992 - 05.2006
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Processed lab paperwork and requests according to physicians' orders.
- Provided information for patient admissions and discharges to foster timely processing.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Contributed to significant reduction in patient wait times by efficiently handling patient check-ins and documentation.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
- Assisted in reducing errors in medication administration by accurately transcribing physician orders.
Education
Business
Cranston East
Cranston, RI06.1986
Skills
- Conflict resolution techniques
- Customer service
- Strong communication skills
- Safe driving practices
- Patience and composure
- Reliability and punctuality
- Defensive driving techniques
- Accident prevention strategies
- Adaptable to changing conditions
- Route planning
- Navigation proficiency
- Google maps
- Record keeping
- Vehicle maintenance
- Preventive Maintenance
- Traffic laws
- Emergency response preparedness
- Problem-solving capacity
- Load securing
- Route planning expertise
- Teamwork and collaboration
Certification
Wheelchair
CPR
Timeline
7D Van Driver
Accept Collaboration
09.2021 - Current
Unit Secretary
Miriam Hospital
04.1992 - 05.2006
Business
Cranston East