Leah Racz
Tonawanda,NY
Summary
Highly-skilled phlebotomist with 9+ years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
Buffalo Infertility & IVF Associates
10.2023 - 07.2024
- Highly skilled and dedicated Phlebotomist with 9+ years of experience collecting and analyzing blood samples for testing
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomist
CSL Plasma
01.2022 - 09.2023
- Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs)
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Phlebotomist
Quest Diagnostics
01.2015 - 01.2022
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
House Cleaner
Self Employed
01.2015 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Vacuumed rugs and carpeted areas in homes, lobbies, and corridors.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Customer Service Representative
National Contract Enforcement
01.2013 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Continually hit daily outbound call quota with no issue while still maintaining high quality customer care.
Dietary Technician
Kenwell Nursing Home
10.2012 - 01.2013
- Maintained a clean and sanitary work environment, adhering to strict health codes and regulations.
- Reduced food waste by monitoring portion control and making adjustments based on patient feedback.
- Streamlined kitchen operations for increased efficiency by working closely with dietitians, chefs, and other food service staff.
- Monitored food safety and sanitation standards in food service areas.
- Obtained and evaluated dietary histories of individuals to plan nutritional programs.
Education
Certified Phlebotomy Technician - Phlebotomy
Bryant & Stratton College / Amherst
01.2015
High school Diploma -
Kenmore East HighSchool
01.2011
Skills
- Strong verbal communication
- Empathetic Customer Service
- Specimen preparation
- Patient care
- Venipuncture/Capillary blood Collection
- Medical Records Data Entry/Coding
- Insurance
- Cleaning and sanitization
- Customer Service
- Housekeeping
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Timeline
Phlebotomist
Buffalo Infertility & IVF Associates
10.2023 - 07.2024
Phlebotomist
CSL Plasma
01.2022 - 09.2023
House Cleaner
Self Employed
01.2015 - Current
Phlebotomist
Quest Diagnostics
01.2015 - 01.2022
Customer Service Representative
National Contract Enforcement
01.2013 - 09.2014
Dietary Technician
Kenwell Nursing Home
10.2012 - 01.2013
Certified Phlebotomy Technician - Phlebotomy
Bryant & Stratton College / Amherst
High school Diploma -
Kenmore East HighSchool
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