NYECHIA BRYANT
Arlington,Texas
Summary
Competent Phlebotomy Technician with over 11 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
11.2022 - Current
- Improved patient comfort by efficiently drawing blood samples
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Customer Service Representative
Humana
08.2021 - 11.2022
- Address members needs which may include complex benefit questions about their benefits
- Resolve issues
- Educate Members about their benefits and how to use them
- Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
- Process claims and Pre authorizations.
Lead Patient Access Representative
University Medical Center
01.2020 - 07.2021
- Train new clinic staff
- Oversee multiple clinic staff, create monthly schedules
- Float between multiple clinics to cover or assist
- Coach and develop.
Phlebotomy Technician
Ochsner Medical Center
12.2014 - 07.2020
- Obtained a variety of blood samples via venipunctures or capillary puncture using syringes, butterfly needles, and straight needles
- Logged Daily collections
- Drug Testing
- Became apart of the IV Team in ER
- Entered Data information on patients
- Processed billing
- Specialized in Pediatric collections.
Education
Phlebotomy - Phlebotmy
Kenner Health Careers Institute, LLC
Kenner, LA01.2012
Associate of Applied Science - Medical Records Administration
University of Phoenix
Dallas, TX01.2010
Skills
- Data Management
- Multi-line phone talent
- Materials preparation
- Data entry
- MS Office proficiency
- Interpersonal and written communication
- Strong verbal communication
- Staff education and training
- Team Leadership
- Patient Confidentiality
- Paperwork Processing
- Medical Records Maintenance
Timeline
Phlebotomist
Quest Diagnostics
11.2022 - Current
Customer Service Representative
Humana
08.2021 - 11.2022
Lead Patient Access Representative
University Medical Center
01.2020 - 07.2021
Phlebotomy Technician
Ochsner Medical Center
12.2014 - 07.2020
Phlebotomy - Phlebotmy
Kenner Health Careers Institute, LLC
Associate of Applied Science - Medical Records Administration
University of Phoenix
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