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Hi, I’m
Leah Redmond
Port Orange,FL
Brave leadership demands people to be courageous, self-aware and put more importance on getting things right than being right.
Brene Brown
Summary
Dynamic professional with a proven track record at Brown & Brown, excelling in client advocacy and relationship building. Exceptional communication and problem-solving skills led to high client retention rates. Proficient in Salesforce CRM, effectively managing interactions and enhancing client satisfaction through tailored solutions and support.
Overview
7
years of professional experience
1
Certification
Work History
Ivy Hawn Charter School of the Arts
Substitute Teacher
01.2025 - Current
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Brown & Brown
Client Advocate
01.2019 - 03.2021
Job overview
- Assisted individuals in navigating complex processes, requiring strong communication, empathy, and problem-solving skills with approval rates for the Initial and Reconsideration Levels exceeding 40%.
- Utilized Salesforce CRM to manage client interactions, track progress, and ensure client satisfaction.
- Cultivated strong client relationships, resulting in high client retention rates while managing caseloads averaging 80+ applicants.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
GubagooInc
Account Manager
06.2018 - 12.2019
Job overview
- Onboarded new clients and maintained strong client relationships, ensuring client satisfaction and retention.
- Developed and implemented marketing strategies to generate and enhance leads.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed over 120 high profile accounts, organically growing accounts by bringing on additional dealerships.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
Excelsior CollegeAlbany, NY
Bachelor of Science from Psychology
12-2015
Skills
- Exceptional Communication & Interpersonal Skills: Proven ability to communicate effectively with diverse individuals, build rapport, and present information persuasively
- Relationship Building & Client Retention: Demonstrated ability to build and maintain strong client relationships, fostering loyalty and driving retention
- Customer Service Excellence: Proven ability to provide exceptional customer service, resolve issues effectively, and exceed client expectations
- Problem-Solving & Analytical Skills: Proficient in identifying client needs, analyzing problems, and developing effective solutions
Certification
Massachusetts Institute of Technology - MIT Institute for Data, Systems and Society: Data Science and Machine Learning: Making Data-Driven Decisions
Accomplishments
- Exceeded state approval rates for clients being awarded at the Initial and Reconsideration Levels for SSDI benefits.
- Team buddy for onboarded new hires
- Parallel promotion within company to Benefit Coordination department
- Assisted teammates in caseload completion initiatives to ensure all accounts were current
Availability
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time offSoftware
Entry Level Python
Entry Level SQL
SalesForce
Dentrix
AthenaHealth
Google WorkSpace
Slack
Zoom
Microsoft Teams
Data Visualization
Timeline
Substitute Teacher
Ivy Hawn Charter School of the Arts
01.2025 - Current
Client Advocate
Brown & Brown
01.2019 - 03.2021
Account Manager
GubagooInc
06.2018 - 12.2019
Excelsior College
Bachelor of Science from Psychology
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