Leah Robertson
Greater Boston
Summary
Customer-oriented program manager with expertise in strategic planning and complex problem-solving. Proven ability to collaborate with internal teams and clients to transform ambiguity into clear objectives, resulting in successful project outcomes. Experienced in program management for nonprofits such as American Cancer Society and brands like Ulta Beauty and Denny's, driving organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
Merkle, a dentsu company
01.2025 - Current
- Led enterprise accounts with project portfolios across multiple service lines, overseeing a budget of $6 - 8 million annually to drive project success and client satisfaction.
- Coordinated projects within a program, managing risk, resources, budget, and collaboration across internal and client teams to ensure alignment and successful outcomes.
- Https://www.dentsu.com/us/en/who-we-are/our-agencies/merkle
Senior Project Manager
Hero Digital, Together with Huge
01.2021 - 01.2025
- Managed project portfolio valued at approximately 5 million dollars annually, ensuring alignment with strategic objectives
- Lead cross-functional technical and creative teams in the delivery of digital transformations including website redesigns, platform migrations, and strategic UX projects
- Collaborated with internal and external stakeholders on timelines, RAID, technical solutions, and long-term planning to ensure project success
- Identify, analyze, prioritize, communicate and mitigate project risks
- Enhanced processes to improve team performance and streamline project execution
- Https://www.hugeinc.com/
Digital Project Manager
Favish
01.2020 - 01.2021
- Led product development of custom technical solutions for clients in financial and higher-education industries, enhancing client satisfaction and engagement.
- Worked closely with customers and engineering leads to create a product roadmap and feature release schedule
- Defined and documented technical requirements for back-end and front-end development of custom web solutions via agile methodologies
- Https://www.favish.com/
Program Manager
Charity Dynamics
01.2014 - 12.2019
- Led the Project Management Office (PMO) of a client services team focused on nonprofit digital strategy, user experience, custom software implementations and optimization of SaaS solutions
- Collaborated with executive leadership to develop services offerings and sales assets, enhancing alignment with client needs
- Supervised a team of 10 delivery management professionals, assisting with project execution and providing mentorship to support individual professional goals
- Reported project and account outcomes through margin reports, revenue recognition, and client satisfaction metrics, providing insights for decision-making
- Developed departmental goals to align with company and customer goals
- Contributed to process innovations that improved solution delivery and responsiveness to client requirements
- Https://www.charitydynamics.com/
Senior Project Manager
Charity Dynamics
01.2011 - 12.2013
- Led onsite customer trainings and managed complex CRM and CMS deployments, ensuring successful adoption and user proficiency.
- Managed design and implementation of digital solutions for nonprofit clients, enhancing their operational capabilities.
- Certified as a Blackbaud (SaaS) Solutions Provider Consultant and worked closely with Blackbaud to manage our partner relationship
Education
Bachelor of Arts (B.A.) - English Literature
The University of Texas
AustinSkills
- Project plan and roadmap development
- Agile and waterfall project management methodologies
- Cross functional team leadership
- Executive Stakeholder Management
- Project portfolio profitability optimization
- Resource allocation
- Risk analysis and management
- Operations development and management
- Continuous process improvement
- Performance reporting
- Contract and proposal development
Certification
- PMP, Project Management Institute, 01/01/14
- CSM, Scrum Alliance, 01/01/22
Timeline
Program Manager
Merkle, a dentsu company
01.2025 - Current
Senior Project Manager
Hero Digital, Together with Huge
01.2021 - 01.2025
Digital Project Manager
Favish
01.2020 - 01.2021
Program Manager
Charity Dynamics
01.2014 - 12.2019
Senior Project Manager
Charity Dynamics
01.2011 - 12.2013
Bachelor of Arts (B.A.) - English Literature
The University of Texas