Leah Schrimsher
Canonsburg,PA
Summary
Results-driven professional with expertise in customer relations, KPI monitoring, and call center operations. Proven track record in enhancing customer satisfaction and streamlining workflows to drive operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Advisor - SME
Concentrix
10.2023 - Current
- Addressed and resolved customer inquiries across various communication channels, ensuring enhanced satisfaction.
- Delivered comprehensive training on product features and services, fostering improved customer knowledge and application.
- Worked with team members to refine workflows, aiming to decrease response times for customer support requests.
- Maintained accurate records of customer interactions in CRM software, ensuring reliable data for ongoing customer relationship management.
Operations Manager
CVS Pharmacy Health
02.2022 - 10.2023
- Streamlined daily operations, enhancing workflow efficiency across front store departments.
- Implemented inventory management systems, ensuring optimal stock levels and minimizing waste.
- Developed staff training programs, improving team performance and customer service delivery.
- Coordinated cross-functional teams to achieve operational goals and maintain compliance standards.
Home Health Aide
Help At Home Homecare
07.2019 - 01.2022
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted with medication management, promoting adherence and understanding of treatment plans.
- Developed personalized care plans in collaboration with healthcare professionals, enhancing client well-being.
- Trained and mentored new staff on best practices and safety protocols for home health care.
Customer Service Manager
Shop N' Save
01.2016 - 07.2019
- Led team to enhance customer satisfaction through effective issue resolution strategies.
- Developed training programs to improve staff performance and service delivery.
- Analyzed data trends to identify areas for operational improvements and efficiency gains.
- Collaborated with cross-functional teams to streamline communication and service workflows.
Shift Leader
McDonald's
01.2014 - 01.2016
- Supervised daily operations to ensure consistent service quality and adherence to brand standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Managed inventory levels, ensuring timely restocking of supplies to maintain operational efficiency.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
Education
High School Diploma -
Canon McMillan High School
Canonsburg, PA06-2016
Skills
- Call center experience
- Customer relations
- Call center operations
- KPI monitoring
- Sales proficiency
- Schedule management
- Account management
- Building rapport
- CRM software
- Dispute resolution
- Appointment scheduling
- Refund management
- Follow-up calls
- Paperwork processing
- Microsoft Excel
Timeline
Customer Service Advisor - SME
Concentrix
10.2023 - Current
Operations Manager
CVS Pharmacy Health
02.2022 - 10.2023
Home Health Aide
Help At Home Homecare
07.2019 - 01.2022
Customer Service Manager
Shop N' Save
01.2016 - 07.2019
Shift Leader
McDonald's
01.2014 - 01.2016
High School Diploma -
Canon McMillan High School