Leah Shand
Gilbert,AZ
Summary
Dynamic barista with exceptional customer service skills honed at Dutch Bros, adept at fostering loyalty through prompt issue resolution. A dedicated team player, I trained new hires while enhancing team morale. My attention to detail and time management led to consistently high-quality beverage preparation, ensuring a welcoming atmosphere for all customers.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
3
3
years of professional experience
Work History
Barista
Dutch Bros
05.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
Barista
CC Coffee Bar
08.2024 - 04.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Baker
Crumbl Cookies
04.2022 - 03.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
No Degree - Criminal Justice And Minor in Psychology
Culver Stockton College
Canton, MO04-2025
High School Diploma -
Mesquite High School
Gilbert, AZ05-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Exceptional customer service
- Menu memorization
Timeline
Barista
CC Coffee Bar
08.2024 - 04.2025
Barista
Dutch Bros
05.2023 - Current
Baker
Crumbl Cookies
04.2022 - 03.2023
No Degree - Criminal Justice And Minor in Psychology
Culver Stockton College
High School Diploma -
Mesquite High School
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