LEAH SHANE
Scarsdale,USA
Summary
Dynamic retail operations leader with a proven track record of driving store performance and optimizing operational efficiency. Expertise in fostering team motivation and enhancing productivity while consistently achieving high standards of customer service. Committed to identifying opportunities within businesses and implementing innovative strategies that drive success. Recognized for cultivating a positive work environment that encourages collaboration and instills confidence amongst team members.
Overview
9
9
years of professional experience
Work History
CONCESSION TEAM MEMBER
SKIMS
White Plains, NY
07.2025 - 01.2026
- Provided personalized service to all guests, with a major focus on creating the most comfortable experience catered to their individual needs to increase repeat business and build a loyal clientele book.
- Educated customers on product offerings, effectively increasing upsell opportunities and enhancing overall sales performance.
- Collaborated with the Bloomingdale's team to capitalize on cross-selling opportunities between brands, with a shared goal of increasing sell-through as well as upholding the standards of both brands.
- Assisted the Concession Manager with visual merchandising on a regular basis, ensuring that our product is represented in a thoughtful manner, paying close attention to inventory, market trends, and areas of opportunity.
STORE MANAGER
Free People
White Plains, NY
12.2022 - 05.2025
- Directed store operations to achieve sales and service objectives while overseeing inventory management and staff scheduling.
- Established and nurtured customer relationships to improve retention rates and encourage ongoing business engagement.
- Oversaw daily operations to guarantee efficient store functionality.
- Oversaw inventory management, cash handling, and store opening and closing operations.
- Conducted in-depth analysis of KPIs to refine merchandising tactics and implement selling strategies that support overall store goals.
- Engaged with fellow leaders through structured mentorship calls, collaborative group conferences, and strategic annual gatherings at company headquarters.
Barista
Starbucks
Mamaroneck, NY
03.2021 - 08.2021
- Prepared beverage orders accurately while consistently serving a high traffic volume, increasing customer satisfaction and positively impacting store profits.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated cash register and processed payments to maintain accurate daily cash reconciliation.
- Maintained store cleanliness and organized supplies to support continuous service during peak hours.
- Operated espresso machines and other equipment with precision for consistent results.
- Collaborated with team members to manage peak hours effectively, ensuring timely service.
HARMON'S FACE VALUES RETAIL ASSOCIATE
Bed Bath & Beyond
New Rochelle, NY
06.2017 - 08.2019
- Organized product displays throughout the store to enhance customer engagement and streamline shopping experience.
- Maintained clean sales floor and straightened and faced merchandise.
- Participated in inventory management tasks, including restocking shelves and conducting stock checks.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Built rapport with frequent shoppers, increasing repeat business and retaining positive connections with the surrounding community.
Education
HIGH SCHOOL DIPLOMA OR GED -
New Rochelle High School
New Rochelle06-2018
- - Liberal Arts And Sciences
Westchester Community College
Valhalla, NY05-2023
Skills
- Scheduling
- Inventory control
- Conversion rate tracking
- Revenue tracking
- Management
- Sales KPI setting
- Organizational skills
- Cross-selling
- Inventory management
- Phone etiquette
- Profit tracking
- Customer Service
- POS systems
- Communication skills
- Data analysis
- Visual merchandising
- Staff training
- Budget management
- Sales strategy development
- Data analysis
- Visual merchandising
- Staff training
- Budget management
- Sales strategy development
LANGUAGES
English (Native)
Timeline
CONCESSION TEAM MEMBER
SKIMS
07.2025 - 01.2026
STORE MANAGER
Free People
12.2022 - 05.2025
Barista
Starbucks
03.2021 - 08.2021
HARMON'S FACE VALUES RETAIL ASSOCIATE
Bed Bath & Beyond
06.2017 - 08.2019
HIGH SCHOOL DIPLOMA OR GED -
New Rochelle High School
- - Liberal Arts And Sciences
Westchester Community College