Leah Sharkey
Appleton,Wisconsin
Summary
Proven achiever at USPS, adept in mail distribution and prioritization, enhanced rural customer satisfaction through exceptional service and safe driving. Demonstrated dependability by reducing late deliveries, skillfully balancing loads, and effectively managing seasonal workloads. Excelled in training peers and maintaining high service standards, embodying professionalism and reliability.
Overview
9
9
years of professional experience
Work History
Rural Mail Carrier
USPS
Greenville, WI
03.2015 - 06.2024
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Organized mail ahead of delivery runs for correct routing.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
Education
High School Diploma - General Studies
SPASH
Stevens Point, WI06.2001
Skills
- Dependability
- Load Balancing
- Observation
- Prioritization
- Mail distribution
- Safe Driving
Timeline
Rural Mail Carrier
USPS
03.2015 - 06.2024
High School Diploma - General Studies
SPASH