Leah-Simone Thompson
Charlotte,NC
Overview
11
11
years of professional experience
Work History
FLIGHT AMBASSADOR
ABM Industries
Charlotte, NC
10.2025 - Current
- Oversee cleanliness and departure readiness for American Airlines Boeing 777-200 and 777-300 aircraft, ensuring assigned cleaning and security-related procedures are completed.
- Monitor cleaning and security agents, evaluating work quality and adherence to established procedures and operational requirements.
- Conduct digital quality assurance audits to assess aircraft readiness and verify completion of required tasks before aircraft handoff.
- Coordinate with American Airlines representatives to communicate aircraft serving completion, address deficiencies, and facilitate timely aircraft handoffs.
TRAINING COORDINATOR
ABM Industries
Charlotte, NC
06.2025 - Current
- Coordinated and delivered employee onboarding and recurring training using ABM corporate training materials to enhance employee integration and development.
- Maintained training records and monitored progress to ensure compliance with company and client requirements.
- Collaborated with operations managers and supervisors to identify training needs and track employee progress and certification renewals for operational readiness.
PRIVATE EDUCATOR AND OPERATIONS MANAGER
Sun King Trucking
Gastonia, NC
03.2024 - 05.2025
- Developed personalized lesson plans for two children, ages seven and nine, to align with North Carolina's Common Core standards and enhance learning outcomes.
- Coordinated operational responsibilities, ensuring timely payroll distribution and compliance with insurance regulations.
- Supported driver recruitment, onboarding, and training to ensure adherence to established procedures and promote operational readiness.
RESERVATION AGENT
American Airlines
Charlotte, NC
02.2022 - 05.2024
- Resolved complex reservation issues, itinerary changes, and customer concerns using SABRE while maintaining a customer-focused approach.
- Supported passengers during irregular operations by coordinating travel adjustments and communicating available options.
- Delivered personalized customer service, addressing individual passenger needs with professionalism, discretion, and attention to detail.
- Collaborated with cross-functional departments to facilitate seamless passenger experiences, particularly during irregular operation.
- Maintained up-to-date knowledge of evolving policies, protocols, and premium service offerings through regular training.
TEACHER
Childcare Network
Charlotte, NC
12.2019 - 05.2020
- Designed lesson plans that cultivated social, emotional, and cognitive development for four and five year old pre-k students, adequately preparing them for kindergarten.
- Conducted routine assessments of student progress, communicating with parents and guardians to provide developmental milestones and updates.
- Fostered a safe and inclusive atmosphere, promoting cooperation and consideration among students and encouraging interpersonal skills.
TRAINING SUPPORT SPECIALIST
ATP Flight School
Concord, NC
02.2019 - 11.2019
- Conducted onboarding sessions and facility orientations, communicating safety procedures, operational expectations, and school policies.
- Coordinated training schedules to optimize student participation by matching availability with instructor expertise and program requirements.
- Maintained and monitored training records and performance documentation; scheduled and proctored FAA pilot written examinations to ensure compliance with testing procedures.
- Served as primary point of contact for students and instructors, efficiently resolving inquiries and coordinating effective solutions to training-related issues.
FLIGHT ATTENDANT
PSA Airlines
Charlotte, NC
02.2016 - 02.2019
- Conducted comprehensive cabin checks, safety briefings, and emergency procedure demonstrations to ensure passenger safety and compliance.
- Performed thorough pre-flight inspections, verifying cabin security, medical equipment availability, and service readiness; coordinated with crew members to support smooth and compliant flight operations.
- Provided high-quality customer service, anticipating passenger needs and adeptly resolving escalated concerns with professionalism during routine and irregular operations.
- Completed recurrent FAA and company training programs, enhancing knowledge of emergency procedures, inflight protocols, and customer service standards.
Education
University of South Carolina
SC05-2014
Timeline
FLIGHT AMBASSADOR
ABM Industries
10.2025 - Current
TRAINING COORDINATOR
ABM Industries
06.2025 - Current
PRIVATE EDUCATOR AND OPERATIONS MANAGER
Sun King Trucking
03.2024 - 05.2025
RESERVATION AGENT
American Airlines
02.2022 - 05.2024
TEACHER
Childcare Network
12.2019 - 05.2020
TRAINING SUPPORT SPECIALIST
ATP Flight School
02.2019 - 11.2019
FLIGHT ATTENDANT
PSA Airlines
02.2016 - 02.2019
University of South Carolina