Maurilio Delgado
Kissimmee,FL
Summary
Energetic and multilingual Flight Attendant with over 27 years of dynamic customer service skills. Poised, personable and dedicated to a team-driven environment. Known for excellent customer relations and welcoming attitude. A highly skilled purser with positions in the Employee Involvement Group, Peer Support Group, Brand Ambassador and the committee for conflict resolution (CRP).
Overview
34
34
years of professional experience
Work History
Flight Attendant/Purser/Service Leader/Brand Ambassador
Delta Air Lines, Inc
03.1996 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Trained in customer service, conflict resolution tactics, and safety procedures to keep current in all Delta and FAA requirements and procedures.
- Effective use of time management to accomplish all tasks and ontime operations
- Elevating the onboard experience by providing a welcoming, safe and comfortable atmosphere for all customers and crew
- Conduct pre-flight checks of emergency equipment and safety briefing to passengers and crew to ensure compliance with all federal regulations
Health Technician
Veterans Medical Center
10.2007 - 05.2013
- Maintained accurate patient charts and medical records.
- Utilized medical software to document and track patient progress.
- Cleaned and sterilized instruments, equipment and surfaces.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Monitored patient vital signs, lab results and other indicators of health.
- Triaged patients in office or by phone to assess severity of conditions.
- Evaluated patient histories and medical records for accuracy and completeness.
- Lead technician
Merchandise Host
Disneyland Resort
03.1990 - 01.1996
- Greeted incoming customers and provided direction to their shopping needs.
- Backed up cashiers during busy periods and breaks.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Kept entryways clean, neat and free of hazards such as excess water.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Education
Associate of Science - Medical Assisting
Med Tech College - Indianapolis
Indianapolis, INDiploma - Teaching Aide
Harcourt Learning Direct
Philadelphia, PAHigh School Diploma -
Buena Park High School
Buena Park, CASkills
- Red Cross CPR/AED certified
- Purser/ Flight Leader
- Bilingual (Spanish)
- CR charter qualified
Awards
Delta Air Lines
Chairman's Club Nominee
Timeline
Health Technician
Veterans Medical Center
10.2007 - 05.2013
Flight Attendant/Purser/Service Leader/Brand Ambassador
Delta Air Lines, Inc
03.1996 - Current
Merchandise Host
Disneyland Resort
03.1990 - 01.1996
Associate of Science - Medical Assisting
Med Tech College - Indianapolis
Diploma - Teaching Aide
Harcourt Learning Direct
High School Diploma -
Buena Park High School
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