Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Leah Smith

Toledo,OH

Summary

Motivated, Dedicated and personable. Well-versed in training, educating, motivating and supporting staff members.

A history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Obtaining a position in this field, will allow further on the job training and education, along with room for advancement.

Overview

5
5
years of professional experience

Work History

Business Owner

Leah’s Herbal Cocktails
12.2019 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed production, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rates.
  • Managed multiple calls on daily basis.

Customer Service Representative

Universal Marketing Group (UMG)
06.2018 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed over 50 calls per day
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Created and maintained detailed database to develop promotional sales

Education

Diploma - Registered Medical Assistant

University of Phoenix
2012

Skills

  • Budget Controls
  • Providing Feedback
  • Sales Planning
  • Mission and Vision
  • Work Planning and Prioritization
  • Adaptable and Flexible

Affiliations

Institute - Toledo, OH 2002 Diploma Bowsher High School - Toledo, OH 2001 Skills Inventory of medications, Answering phones, collections, switch boards, Assisting in all medical procedures, Assisting in soft casting, Suture and staple removal, Medical terminology, Appointment Scheduling, Insurance, Coding Word Perfect, Collections, Clinical, Positioning and Draping, Veni- punctures, Injections, Vitals, Blood Pressures, Blood Draws, Sterile Techniques, Autoclave, Urinalysis (10+ years) Call Center Customer Service Customer Care Phlebotomy Patient Care Medical Office Experience Venipuncture Developmental Disabilities Experience Laundry

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Certified Nursing Assistant (CNA) Drivers License
  • Registered Medical Assistant (RMA)

Timeline

Business Owner

Leah’s Herbal Cocktails
12.2019 - Current

Customer Service Representative

Universal Marketing Group (UMG)
06.2018 - 03.2021

Diploma - Registered Medical Assistant

University of Phoenix

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Leah Smith