Leah Sneed
DeSoto,TX
Summary
Personable and resourceful with strong aptitude for problem-solving and communication. Knowledgeable in troubleshooting technical issues and adept at using various software tools to resolve customer queries. Focused on delivering exceptional support and ensuring seamless user experiences. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Conduent Business Services
03.2024 - 12.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Camp Counselor
Desoto Private School
05.2023 - 08.2023
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Worked with children of varying age, interest, skill, and developmental levels.
Shift Leader
Smoothie King
02.2022 - 08.2022
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Education
No Degree - Marketing
The University of Texas At Arlington
Arlington, TX05-2026
Associate of Science - General Studies
Navarro College
Corsicana, TX05-2022
Skills
- Emergency Response
- Accurate Recordkeeping
- Positive Engagement
- Outstanding Communication and Interpersonal Skills
- Group and Individual Instruction
- Compassionate Communication
- Documentation and Reporting
- Peer Mentoring
- Technical troubleshooting
- Remote support
- Technical support
- Product troubleshooting
Certification
Microsoft Word
Microsoft PowerPoint
Timeline
Technical Support Representative
Conduent Business Services
03.2024 - 12.2024
Camp Counselor
Desoto Private School
05.2023 - 08.2023
Shift Leader
Smoothie King
02.2022 - 08.2022
No Degree - Marketing
The University of Texas At Arlington
Associate of Science - General Studies
Navarro College
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