Leah Sulaiman
Antioch,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
Work History
Lead Guest Service Associate
European Wax Center
05.2024 - Current
- Implemented upselling strategies during busy periods, maximizing revenue opportunities
- Handled guest complaints professionally, resolving issues swiftly to maintain high satisfaction levels.
- Provided backup support during peak hours or employee absences when required to maintain smooth operations at all times.
- Conducted daily pre-shift meetings with team members to communicate priorities and enhance overall performance.
Guest Service Associate
European Wax Center
12.2023 - 04.2024
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Assist guests in selecting appropriate services and upsell wax passes, selling or over $15,000 monthly.
- Schedule appointments and manage the booking system efficiently.
- Maintain cleanliness and organization of the front desk and waiting area.
Sales Associate
Forever 21
06.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Freedom Highschool
Oakley 06-2024
Skills
- Goal-Oriented: Driven to meet and exceed sales targets and objectives
- Attention to Detail: Ensuring accurate transactions and product displays
- Time Management: Prioritizing tasks and managing time efficiently in a fast-paced environment
- Point of Sale (POS) System Proficiency: Familiarity with cash registers and payment processing systems
- Team Collaboration: Working effectively with colleagues to achieve sales goals
- Warm Greeting: Always greet customers with a smile and a friendly tone to make them feel valued and appreciated
Timeline
Lead Guest Service Associate
European Wax Center
05.2024 - Current
Guest Service Associate
European Wax Center
12.2023 - 04.2024
Sales Associate
Forever 21
06.2023 - 12.2023
High School Diploma -
Freedom Highschool
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