Leah VandenBerg
Cosby,TN
Summary
Enthusiastic and approachable individual with background in customer service and outdoor recreational activities. Committed to continuous leaning and new life experiences.
Overview
5
5
years of professional experience
Work History
Lead Zipline Guide and Office Staff
ClimbWorks Smoky Mountains
05.2022 - Current
- Leading and supervising zipline tours that adhere to safety protocols and ensure a secure environment for the both guests and staff.
- Engaging with guests, providing informative commentary and maintaining a positive atmosphere.
- Managing administrative tasks, including scheduling, bookings, and customer inquiries, to ensure smooth operations.
Barista
Tim Hortons
05.2021 - 01.2022
- Delivered exceptional customer service in a fast-paced environment, ensuring customer satisfaction and timely order fulfillment
- Assisted with food and beverage preparation, maintaining quality and presentation standards.
Crew Member
Burger King
05.2019 - 12.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted with food preparation, cash register operations, and maintaining and clean work environment.
Education
Associate of Arts - Liberal Arts And Sciences
West Shore Community College
Ludington, MIHigh School Diploma -
Cadillac Heritage Christian School
Cadillac, MI05-2021
Skills
- Technical skills: Equipment inspection, safety protocols, customer service software, cash register functions, scheduling tools
- Soft skills: Leadership, teamwork, adaptability, communication, problem-solving, multi-tasking
Travel:
- Backpacked Thailand, Malaysia, and Vietnam from January of 2024 to March of 2024.
- Traveled for two months, immersing myself in diverse cultures and navigating various challenges.
- Developed strong problem-solving skills and adaptability while managing itineraries and budget.
- Engaged with local communities, enhancing cultural understanding and gaining insights into different lifestyles.
Timeline
Lead Zipline Guide and Office Staff
ClimbWorks Smoky Mountains
05.2022 - Current
Barista
Tim Hortons
05.2021 - 01.2022
Crew Member
Burger King
05.2019 - 12.2020
Associate of Arts - Liberal Arts And Sciences
West Shore Community College
High School Diploma -
Cadillac Heritage Christian School
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