Leah Willingham
Summit,MS
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking well known for creating a positive workplace environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Corner Market Catering
McComb , MS
2023.06 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Advisor
Office Depot Inc
McComb , MS
2021.09 - 2023.02
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Demonstrated features, answered questions and offered solutions.
- Trained and mentored new sales representatives.
Education
Associate Degree in Nursing - Nursing
Southwest Mississippi Community College
Summit, MS2024-05
Skills
- Call Monitoring
- Training and mentoring
- Complaint resolution
- Staffing coordination
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Multi-Tasking
Accomplishments
- Mississippi Board of Nursing Scholarship Recipient
- ACT Scholarship Recipient
- Pike County Mississippi Scholarship Recipient
- McComb Garden Club/Azalea Court Scholarship Recipient
- PTK Member
- SMCC Band
Certification
- Basic Life Support Certified
Timeline
Customer Service Manager
Corner Market Catering
2023.06 - Current
Sales Advisor
Office Depot Inc
2021.09 - 2023.02
Associate Degree in Nursing - Nursing
Southwest Mississippi Community College
- Basic Life Support Certified
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