Faith Vaas
Pittsburgh,PA
Summary
Experienced professional with a solid background in customer interactions and service solutions. Offers expertise in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Highly effective team collaborator, adept at adapting to changing needs and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks, Southbound
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Bartender/Food Server
Avo Taco
05.2021 - 12.2023
- Trains new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Follows strict recipes and drink measurements to minimize product used.
- Adheres to state laws regarding alcoholic beverage services and customer regulations.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Representative
Shoe Department
05.2020 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
Busser
The Elks Lodge
11.2017 - 06.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
High School Diploma -
New Hyde Park Memorial High School
Skills
- Anticipating Guest Needs
- Complex Problem-Solving
- New Hire Training
- Energetic and Outgoing
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Organization
Timeline
Barista
Starbucks, Southbound
04.2024 - Current
Bartender/Food Server
Avo Taco
05.2021 - 12.2023
Sales Representative
Shoe Department
05.2020 - 11.2020
Busser
The Elks Lodge
11.2017 - 06.2019
High School Diploma -
New Hyde Park Memorial High School
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