Leah Wittler
Reno,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
AVP, Regional Loan Administration Manager
Umpqua Bank
03.2023 - Current
- Assist management in the development of and implementation of Bank-wide procedures, practices, and controls to ensure compliance with bank policies/procedures.
- Identify, hire, motivate and retain top employees
- Recommends, formulates, and test continuous process improvements and quality control procedures.
- Applies said improvements relative to training and implementation with the goal of streamlining and increasing productivity.
- Excellent management and communications communication skills with ability to manage a diverse work group operating from remote locations.
Senior Relationship Specialist – Team Lead SW Region
Umpqua Bank
04.2021 - 03.2023
- Set up, process, and monitor documents, and files for corporate loan package completion to meet lending specifications.
- Set up and monitor loan and financial ticklers to ensure accuracy and timeliness. Responsible for ensuring all closing conditions are met and loans are closed within time frames.
- Review and resolve a variety of customer problems/issues regarding bank products and services.
- Coach, mentor, or train others and teach coursework as subject matter expert.
Senior Relationship Specialist
Umpqua Bank
04.2019 - 04.2021
- Joined the End-to-End Journey Team II 12/2018-2/2019. This team assessed the Commercial and Middle Market loan origination process. We helped identify gaps and create a more streamlined process o increase speed to market.
- Joined the Denali Team/Killerz Squad for the development of new loan origination system 10/2019-3/2020.
Relationship Specialist III
Umpqua Bank
04.2018 - 04.2019
- Set up, process, and monitor documents, and files for corporate loan package completion to meet lending specifications.
- Set up and monitor loan and financial ticklers to ensure accuracy and timeliness. Responsible for ensuring all closing conditions are met and loans are closed within time frames.
- Review and resolve a variety of customer problems/issues regarding bank products and services.
- Coach, mentor, or train others and teach coursework as subject matter expert.
Relationship Specialist II
Umpqua Bank
04.2016 - 04.2018
- Set up, process, and monitor documents, and files for corporate loan package completion to meet lending specifications
- Set up and monitor loan and financial ticklers to ensure accuracy and timeliness
- Responsible for ensuring all closing conditions are met and loans are closed within time frames
- Review and resolve a variety of customer problems/issues regarding bank products and services
- Coach, mentor, or train others and teach coursework as subject matter expert.
Small Business Commercial Loan Assistant III
Nevada State Bank
04.2015 - 04.2016
- Set up, process, and monitor documents, and files for commercial loan package completion to meet lending specifications
- Set up and monitor loan and financial ticklers to ensure accuracy and timeliness
- Responsible for ensuring all closing conditions are met and loans are closed within time frames
- Review and resolve a variety of customer problems/issues regarding bank products and services
- Coach, mentor, or train others and teach coursework as subject matter expert.
Administrative Assistant II
Nevada State Bank
05.2014 - 04.2015
- Complete daily, weekly, and monthly compliance including audit compliance
- Responsible for providing excellent customer service
- Participate in monthly small business meetings to be consistently aware of business needs and trends
- Responsible for completing accurate credit and debit transactions for clients.
Small Business Commercial Loan Assistant II
Nevada State Bank
11.2012 - 05.2014
- Set up, process, and monitor documents, and files for commercial loan package completion to meet lending specifications
- Set up and monitor loan and financial ticklers to ensure accuracy and timeliness
- Responsible for ensuring all closing conditions are met and loans are closed within time frames
- Review and resolve a variety of customer problems/issues regarding bank products and services
- Coach, mentor, or train others and teach coursework as subject matter expert.
Small Business Banking Representative
Nevada State Bank
05.2012 - 11.2012
- Assisted six Small Business Relationship Managers in opening and maintaining business accounts and/or loans
- Complete daily, weekly, and monthly compliance including audit compliance
- Responsible for providing excellent customer service
- Participate in monthly small business meetings to be consistently aware of business needs and trends
- Responsible for completing accurate credit and debit transactions for clients.
Professional Banker III
07.2011 - 05.2012
- Responsible for maintaining 10 sales referral goals per month
- Responsible for completing accurate credit and debit transactions for clients
- Complete daily, weekly, and monthly compliance including audit compliance
- Responsible for providing excellent customer service
- Participate in monthly branch meetings to be consistently aware of business needs and trends.
Disney Trainer
Disney Cruise Line
08.2009 - 05.2011
- Responsible for training any newly hired youth activities counselors to succeed in their role.
- Improved employee performance by designing and implementing effective training programs.
Youth Activity counselor for Oceaneer Club
Disney Cruise Line
11.2008 - 05.2011
- Responsible for the entertainment of children ages 0-17
- Responsible for following United States Public Health guidelines
- Responsible for the excellent customer service that the company is known for.
Assistant Nursery Manager
Disney Cruise Line
09.2009 - 09.2010
- Responsible for maintaining the operation of the nursery, including scheduling, following United States Public Health sanitation procedures, and maintaining child to counselor ratios
- Created a fun/learning environment for the children and employees I supervise
- Complete daily and weekly paperwork, including payments, billing, and ordering.
Service Manager
Wells Fargo Bank, N.A.
08.2006 - 10.2008
- Responsible for maintaining sales referral goals for 11 tellers and for entire store
- Complete daily, weekly, and monthly compliance (including audit compliance) and scheduling
- Develop and maintain partner and customer relationships within Wells Fargo helping customers succeed financially
- Began as a Teller before being promoted to Lead Teller then to Service Manager
- Responsible for providing excellent customer service and ensuring my service exceeds Wells Fargo's standards
- Continue to create new ways to enhance team members and customer experience
- Participate in weekly management meetings to be consistently aware of business needs and trends
- Coach team members to provide great customer service and present products that satisfy customer needs
- Provide immediate feedback and reviews of performance to tellers to ensure they do their job well.
Education
Bachelor of Arts - Photography
University of Nevada, Reno
Reno05.2007
Skill Profile
- Outgoing
- High energy
- Friendly personality
- Professional
- Customer service oriented
- Computer literate
- Multitasker
- Very organized
- Loves to work in a team environment
- Highly motivated
Volunteer Experience
· Became a board member for Arts for All – February 2018-Present
· Arts for All various events– Throughout 2017, 2018, 2019, 2022, 2023 Annual Fundraiser
· Wish Upon a Star -Northern Nevada Children’s Cancer Foundation – November 2017
· United Way NV Energy Golf Tournament – September ’16, ’17, ‘18
Timeline
AVP, Regional Loan Administration Manager
Umpqua Bank
03.2023 - Current
Senior Relationship Specialist – Team Lead SW Region
Umpqua Bank
04.2021 - 03.2023
Senior Relationship Specialist
Umpqua Bank
04.2019 - 04.2021
Relationship Specialist III
Umpqua Bank
04.2018 - 04.2019
Relationship Specialist II
Umpqua Bank
04.2016 - 04.2018
Small Business Commercial Loan Assistant III
Nevada State Bank
04.2015 - 04.2016
Administrative Assistant II
Nevada State Bank
05.2014 - 04.2015
Small Business Commercial Loan Assistant II
Nevada State Bank
11.2012 - 05.2014
Small Business Banking Representative
Nevada State Bank
05.2012 - 11.2012
Professional Banker III
07.2011 - 05.2012
Assistant Nursery Manager
Disney Cruise Line
09.2009 - 09.2010
Disney Trainer
Disney Cruise Line
08.2009 - 05.2011
Youth Activity counselor for Oceaneer Club
Disney Cruise Line
11.2008 - 05.2011
Service Manager
Wells Fargo Bank, N.A.
08.2006 - 10.2008
Bachelor of Arts - Photography
University of Nevada, Reno