Leah Worthington
Fernley,NV
Summary
A driven professional with a proven track record, excelling in client engagement and coaching. I have consistently provided strong customer service, engaging learning strategies, and superior staff support. I am committed to fostering innovative and collaborative environments where each individual receives excellent support and feels that their individual story is heard.
Overview
17
17
years of professional experience
Work History
Tutor
English Friend
02.2018 - Current
- Created personalized lesson plans for a diverse range of students from those struggling with learning disabilities to those working in business.
- Collaborated with staff on curriculum and assisted students in the choices that best met their needs.
- Worked directly with the curriculum department to edit and revise curriculum options.
Lumerit Academic Life Coach/ College Testing Department
08.2010 - 05.2017
- Conducted engaging life purpose planning sessions that assisted high school and college aged students in finding the best path for professional development.
- Created innovative learning strategies for students who wanted to graduate from college without student debt.
- Provided prompt and thorough support for students and their families through regular phone calls and emails.
- Maintained detailed records to assist with student support across all departments within the company.
- Trained oncoming team members in best practices and company policies.
Client Advocate/ Front Desk Administration
Pregnancy Resource Center
07.2011 - 02.2017
- Conducted front desk operations such as answering phones, greeting clients, reviewing files and inputing information into the system.
- Supported medical staff by briefing them on cases and assisting them with appointments.
- Counseled clients on their support options and created detailed client notes to enhance collaboration between departments.
- Conducted training sessions for oncoming staff members and supported their ongoing professional development.
Customer Leads Ambassador /Conference speaker and support
Lumerit
02.2011 - 06.2012
- Represented Lumerit at summer homeschool conventions as their speaker and regularly conducted workshops to engage with homeschool families.
- Connected with families through running the booth and created strong leads lists for Lumerit.
- Assisted the team with following up on potential leads and connecting potential clients with resources and next steps.
Tutor
Home School Friend
03.2009 - 01.2011
- Created thorough lesson plans and assisted students and their families with their unique learning goals.
- Maintained thorough company records to assist with student support across different departments.
- Trained oncoming junior tutors in best practices and company policies.
Education
High School Diploma -
BA - Liberal Studies
Thomas Edison State University
Skills
- Student engagement
- Academic advising
- Student assessment
- Coaching and training
- Customer service
- Office administration
- Record maintenance
- Technology integration - including, but not limited to, daily integration of Zoom, Google Docs, Microsoft 365, OneDrive, DropBox, Teams, and Slack
- Problem solving
- Communication
- Staff collaboration
Timeline
Tutor
English Friend
02.2018 - Current
Client Advocate/ Front Desk Administration
Pregnancy Resource Center
07.2011 - 02.2017
Customer Leads Ambassador /Conference speaker and support
Lumerit
02.2011 - 06.2012
Lumerit Academic Life Coach/ College Testing Department
08.2010 - 05.2017
Tutor
Home School Friend
03.2009 - 01.2011
BA - Liberal Studies
Thomas Edison State University
High School Diploma -
Awards
Presidential Service Award for international service, Bruce Horn Legacy Award for exceptional service at the pregnancy resource center