Leah Anne Thompson
Leander,TX
Summary
Customer-oriented Program Manager with over 30 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
34
34
years of professional experience
Work History
Program Manager
Optimas Solutions
Wood D, IL
05.2000 - 03.2024
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Implemented best practices in order to maximize efficiency of operations.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Researched market trends related to industry-specific programs and developed strategic plans based on findings.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Managed external client and business partner relationships.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Analyzed and interpreted complex data sets and reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored budgets, resources, and performance metrics.
- Coordinated cross-functional collaboration for improved efficiency.
- Analyzed data to identify areas of improvement and innovation.
- Collaboration with key management to establish key performance indicators (KPIs) to measure success.
Education
High School Diploma -
Leander High School
Leander, TX 08.1986 - 05.1988
Skills
- Data Analysis
- Vendor Relationship Management
- Procurement
- OSHA Compliance
- Cost Management
- Operations Management
- Resource Management
- Financial Leadership
- Project Management
- Strategic Planning
- Team Development
- Contract Development
- Program performance analysis
- Regulatory Compliance
- Quality Control
- Customer Service
- P&L Management
- Quality Assurance
- Proficient in Excel, Microsoft supported programs, Tableau, Oracle software programs
- Scheduling and Planning
- Problem-Solving
- MS Office Applications
- Vendor Sourcing
- Business Systems
- Detail Oriented
- Critical Thinking
- Cross-functional team leadership
- Profitability Optimization
- Attention to Detail
- Logistics Operations
- Flexible and Adaptable
- Supply chain distribution
Affiliations
- Hockey Enthusiast - Favorite team Texas Stars AHL
- Love puzzles and figuring things out
- I'm a mom of 4
- Love nature and being outdoors
Timeline
Program Manager
Optimas Solutions
05.2000 - 03.2024
High School Diploma -
Leander High School
08.1986 - 05.1988
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