Leah Christine Macdonal
Milwaukie
Summary
Dynamic Senior Destination Specialist with a proven track record at Travel Answers Group, generating over $2.5 million in annual sales. Expert in Amadeus GDS and renowned for exceptional customer service and creative itinerary design. Adept at building client relationships and collaborating with vendors to deliver unparalleled travel experiences. Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes. Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Senior Destination Specialist and Reservationist
Travel Answers Group
10.2022 - Current
- Planning lengthy, detailed itineraries for travel all over the world.
- Specializing in the South Pacific including Australia, New Zealand, Fiji, the Tahitian and Cook Islands. Asia including Bali, Singapore, Cambodia, Thailand, Japan, Korea and Malaysia, the UAE and the Maldives.
- I take care of a large portfolio of top accounts for the company
- Annual sales of over 2.5 million dollars
- Organizing and maintaining all reservations, confirmations and accounting on files.
- Extremely proficient in Amadeus GDS
- Customer service and creative itinerary designer
- Managed client inquiries and provided tailored travel solutions.
- Coordinated travel arrangements using industry-specific software systems.
- Developed promotional materials to enhance service offerings for clients.
- Collaborated with vendors to ensure quality travel services and accommodations.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
Asia & Hawaiian Islands Destination Specialist
Goway Travel
04.2022 - 10.2022
- Planning extensive itineraries throughout vast areas of Asia as well as the Hawaiian Islands
- Booking and ticketing of various aspects of travel (Air, hotel, car, tours)
- Proficient Amadeus GDS knowledge and daily use
- In depth knowledge of various areas and specialty tours throughout Asia & Hawaii
- High level customer service and high-volume sales
- Utilizing SalesForce daily for client and booking organizations
- Taking on daily phone and online chat leads, as well as email leads
- Working as a team, even in a remote position
Senior Leisure Travel Consultant
Unforgettable Honeymoons
02.2010 - 05.2022
- Highly skilled at converting web-based inquiries into bookings in a timely fashion.
- Organizing and booking detailed, travel itineraries all over the world
- High volume of sales and extensive client base
- Providing extensive Customer Service throughout the planning and travel experience
- Extremely knowledgeable of destinations all over the world – Specialties including the Caribbean, Hawaiian Islands, Mexico and SE Asia
Customer Service/Ticket & Gate Agent/Ramp
Seaport Airlines
09.2012 - 09.2014
- Responsible for Ticket check in, gate service, as well as ramp work
- Customer service and Sales
- Cleaning of vessels and Maintenance
- Extremely versatile in wearing many hats
Senior Travel Consultant, Product Development & Vendor Relations
RailsNW
03.2003 - 12.2009
- Lead agent in charge of booking various train trips around the world
- In charge of developing relationships with new products and developing new itineraries
- Vendor relations, making connections with new railroads
- Product development
Education
Travel Agent Certification -
International Air Academy
Vancouver, WA12.2001
Some College (No Degree) - Hospitality & Business Management
Southern Oregon University
Ashland, ORSome College (No Degree) - Travel Management & Business Development
Mt. Hood Community College
Gresham, ORSkills
- Customer service
- Sales
- Typing speed 90 WPM
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in QuickBooks
- Experience with cart systems
- Experience with POS systems
- Trained on GDS systems
- Experience with Apollo
- Experience with Sabre
- Experience with Amadeus
- Product Development
- Vendor Relations
- Organizational skills
- Motivated
- Energetic
- Detail oriented
- Communication skills
- Client relationship building
- Team player
References
References upon request.
Motto
Roam the Planet is my motto!
Travel Experience
- All 50 US States, including all of the Hawaiian Islands.
- Extensively in the Caribbean including Jamaica, Punta Cana, Barbados, Coastal & Central Mexico, the Grenadines.
- New Zealand, and Australia - where I fell in love with Perth and the Indian Ocean.
- Stunning Thailand.
References
References available upon request.
Timeline
Senior Destination Specialist and Reservationist
Travel Answers Group
10.2022 - Current
Asia & Hawaiian Islands Destination Specialist
Goway Travel
04.2022 - 10.2022
Customer Service/Ticket & Gate Agent/Ramp
Seaport Airlines
09.2012 - 09.2014
Senior Leisure Travel Consultant
Unforgettable Honeymoons
02.2010 - 05.2022
Senior Travel Consultant, Product Development & Vendor Relations
RailsNW
03.2003 - 12.2009
Travel Agent Certification -
International Air Academy
Some College (No Degree) - Hospitality & Business Management
Southern Oregon University
Some College (No Degree) - Travel Management & Business Development
Mt. Hood Community College
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