LEAH D. FUAD

• Opened 134 new accounts (121% to goal in 2022) and assist members with daily transactions.
• Utilize active listening to suggest additional products and services to best meet our members financial needs. Refer CWM and Greenpath.
• Develop and strengthen member retention and loyalty by cross selling CD's and Relationship Money Market accounts. Increased deposit growth in 2023 just under two million dollars.
• Initiate, process and completed loans and Home Equities in excess of $500,000.
• Utilized advanced CRM tools to track client interactions efficiently making over 256 L2L calls. Currently assisting with the Inactive Account calling team in 2024.
• Developed and maintained strong relationships with other Clearview employees to create a solid network.
• Streamlined communication processes by creating a weekly newsletter focusing on Clearview policies and initiatives.
• Mentor new and existing employees, fostering a supportive team environment focused on growth and learning

Managed inventory control, cash control and store opening and closing procedures.

• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Rotated merchandise and displays to feature new products and promotions.
• Hired, trained and supervised retail team members

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Communicated issues and challenges to upper management and corporate leadership, providing possible solutions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Provide prompt and courteous service to all customers as cashier and when on sales floor.
• Maintain store conditions including cleaning, floor scrubbing and merchandising and processing truck deliveries.

• Provided excellent customer service in person and via telephone and electronic communication.
• Successfully completed training yearly for WIC and every other year for Food Safety compliance.
• Participated in creating store events, displays, contests, flyers and announcements.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Approved regular payroll submissions for employees
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures

• Accompany bride and/or groom when shopping in store and advise on selection of housewares items, electrics, china, and silver.
• Manage and maintain bridal registry and contact couples concerning promotions.
• Place special orders using FedFil (computer ordering system) if not in stock Customer Service/Cash Office.
• Assist customers with questions, bill payments, Ticketmaster sales, answer phones, make in- store announcements, gift wrap packages and send parcels through UPS.
• Maintain Cash Office, write change orders, make deposits, verify individual register tills.

• Unload merchandise from truck, process/sort/hang/fold merchandise and deliver to appropriate department.
• Light cleaning of restrooms/breakroom.
• Replenish cashier stands with supplies.

• Managed retail grocery store, supervising 30-80 employees.
• Executed daily operations to ensure company standards in sales, record keeping, and security.
• Planned and prepared work schedules complying with budgets and assigning tasks.
• Interviewed and hired associates; prepared new hire paperwork.
• Coached cashiers weekly to improve their productivity.
• Coordinated sales promotion activities and merchandising displays.
• Presented 4-hour orientation classes on rotation basis for new hires.
• Spearheaded several in-store promotional activities including store tours and events.
• Wrote and recorded weekly in-store sales announcements.
• Successfully executed closing of Chippewa location.