Leah M. Gomez
Champaign,IL
Summary
Adaptable professional with a versatile background in customer service and mentoring. Known for strong critical thinking and multitasking abilities, committed to enhancing client experiences and fostering positive relationships.
Overview
12
12
years of professional experience
Work History
Screen-print Consultant
Dixon Graphics
Champaign, Illinois
01.2018 - Current
- Managed customer accounts and updated records in the system.
- Collaborated with team members to improve support processes and workflows.
- Maintained knowledge of products, services, and industry trends regularly.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Parent Volunteer
Unit 4 School District
Champaign, Illinois
08.2013 - 2026
- Coordinated events fostering community involvement in school activities.
- Assisted teachers in classroom management and student engagement.
- Collaborated with teachers to support classroom initiatives and projects.
- Assisted with the planning and implementation of a variety of school events and activities.
- Chaperoned field trips to museums, parks and other area locations.
- Reinforced teachers' instruction by helping small groups with concepts.
- Greeted visitors and provided assistance upon request at various school functions.
- Performed administrative tasks such as filing documents, answering phones and responding to emails.
Student Mentor
CU One to One Mentoring
Champaign, Illinois
12.2015 - 01.2022
- Collaborated with teachers, administrators, parents and guardians, and other stakeholders to ensure successful outcomes.
- Monitored mentee's academic progress and provided constructive feedback.
- Offered personal and emotional support to mentee, fostering a supportive community.
- Served as a liaison between student and faculty and administration.
- Provided mentorship and advice to student regarding academic, social, and personal issues.
- Encouraged student to reach their full potential by providing positive reinforcement and constructive feedback.
- Identified student difficulties to develop support plans with guidance of support staff.
- Adhered to all policies and procedures related to student safety and security as outlined by the organization.
Education
Some College (No Degree) - Elementary Education
East Central College
UnionSkills
- Communication skills
- Conflict resolution
- Team collaboration
- Empathy and patience
- Multitasking and organization
- Critical thinking
References
References available upon request.
Timeline
Screen-print Consultant
Dixon Graphics
01.2018 - Current
Student Mentor
CU One to One Mentoring
12.2015 - 01.2022
Parent Volunteer
Unit 4 School District
08.2013 - 2026
Some College (No Degree) - Elementary Education
East Central College