Leah Vetsch Sommers
Henderson,NV
Summary
Seeking employment where I can build upon my current skill set and contribute to the positivity of the company. To obtain a position where I can maximize my people-oriented experience, communication and problem solving skills. Determined and goal- oriented, my work experience is coupled with excellent communication skills, strong customer service focus and a passion to be challenged.
Overview
21
21
years of professional experience
Work History
Organizer
Nikki Organizes
Henderson, NV
04.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with customers preference and request. Used policies and guidelines for safe environment.
Owner/Operator
Big Sky Properties Llc
Bend , Oregon
02.2017 - 03.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Teacher
Bend LaPine School District
Bend, OR
08.2013 - 03.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Certified Server Trainer
Darden Corporation Olive Garden
Bend, Oregon
01.2010 - 11.2016
- Trained and mentored all new personnel hired to fulfill various roles in front of house.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Bachelor of Science - Education
Eastern Washington University
Cheney, WA06.2008
Skills
- Multi- tasker
- Works well under pressure/ time constraints
- Positive attitude in work place
- Loves achieving goals and deadlines
Timeline
Organizer
Nikki Organizes
04.2022 - Current
Owner/Operator
Big Sky Properties Llc
02.2017 - 03.2022
Teacher
Bend LaPine School District
08.2013 - 03.2022
Certified Server Trainer
Darden Corporation Olive Garden
01.2010 - 11.2016
Bachelor of Science - Education
Eastern Washington University
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