Leana Anselmo

Provide emotional support and guidance to individuals and families throughout entire spectrum of pregnancy, birth, and postpartum experiences

• Facilitated client-centered education on pregnancy, labor, and newborn care to empower individuals in making informed decisions
• Offered nonjudgmental and compassionate care to individuals experiencing pregnancy loss, stillbirth, or abortion
• Trained under senior doulas for more than 600 hours to obtain qualifications.

• Accurately verify employment, education, and credential/license requests from clients, and enter responses into web based proprietary software system.
• Handling approximately 130 incoming verifications requests daily.
• Making frequent outgoing phone calls.
• Communicating effectively via telephone, email, and fax.
• Collaborate with clients to obtain necessary documentation and resolve discrepancies in verification information.
• Maintain detailed records of all verification activities and communicate results to internal stakeholders.

• Provided support in developing, implementing prescription plan designs based on client needs.
• Collaborated with cross-functional teams to identify areas for process improvement and implemented solutions to increase efficiency and accuracy in plan configuration and quality control processes.

• Developed and maintained strong relationships with key clients to ensure client satisfaction and retention
• Provded personalized customer service to clients, addressing their inquiries and resolving any issues in a timely manner.

• Inputted prescription orders in a timely and accurate fashion.
• Prepared, counted, labeled, packaged, and dispensed pharmaceuticals for Pharmacists approval.
• Oriented, trained, and mentored staff and students.
• Handled insurance billing issues.