Maria Cepeda
Queens
Summary
Dedicated and compassionate medical assistant with 15 years experience in providing high-quality patient care and support to healthcare professionals. Proficient in clinical and administrative tasks, with excellent communication and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Full Spectrum Doula
Brooklyn Perinatal Network
01.2023 - 12.2024
- Assisted clients in developing birth plans and understanding their options for labor and delivery.
- Provided emotional support and comfort measures during prenatal visits and labor.
- Educated families on newborn care, breastfeeding, and postpartum recovery techniques.
- Collaborated with healthcare providers to ensure continuity of care for clients.
Ward Clerk
New York Presbyterian of Queens
02.2017 - 06.2021
- Processed patient admissions, discharges, and transfers efficiently.
- Maintained accurate patient records using electronic health record systems.
- Assisted healthcare professionals with daily administrative tasks effectively.
- Coordinated communication between patients and medical staff promptly.
Customer Service Representative
Vista Pharmacy
11.2014 - 02.2017
- Delivered exceptional customer service through active listening and problem-solving techniques.
- Resolved customer inquiries efficiently using pharmacy management software and communication tools.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Trained new staff on best practices for handling prescriptions and providing outstanding service.
Medical Assistant
New York Fertility
03.2009 - 01.2014
- Coordinated patient scheduling and follow-up appointments to enhance workflow efficiency.
- Assisted in administering medications and injections, ensuring compliance with safety protocols.
- Interviewed patients to obtain medical information measured their vitals signs, weight, urine and performed phlebotomy.
- Educated patients on treatment plans and procedures, fostering understanding and adherence.
Dental Receptionist
Dr Lalani- Dental Office
05.2012 - 08.2013
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verifications and claims processing for seamless patient experiences.
- Implemented electronic health record updates ensuring accurate patient information management.
- Trained new staff on office procedures and software systems to enhance team efficiency.
Education
Medical Assistant - Occupational Studies in Medical Assisting
ASA College
Brooklyn, NYSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EKG
- Phlebotomy
- Hospital Birth Experience
- Postpartum Care
- CPR
- BLS
- EPIC System
Languages
Spanish
Native or Bilingual
Timeline
Full Spectrum Doula
Brooklyn Perinatal Network
01.2023 - 12.2024
Ward Clerk
New York Presbyterian of Queens
02.2017 - 06.2021
Customer Service Representative
Vista Pharmacy
11.2014 - 02.2017
Dental Receptionist
Dr Lalani- Dental Office
05.2012 - 08.2013
Medical Assistant
New York Fertility
03.2009 - 01.2014
Medical Assistant - Occupational Studies in Medical Assisting
ASA College