LE'ANDRA DELONEY
La Vergne,TN
Summary
Highly organized individual with excellent communication and interpersonal abilities, offering over six years of experience in supervisor and management roles. Seeking a position to utilize exceptional customer service skills, virtuous leadership, documentation, and computer skills. Energetic, fun, and outgoing, thrives on meeting new people and learning new things. Constantly sets new goals and seeks out new opportunities, embracing new experiences.
Overview
15
15
years of professional experience
Work History
Program Coordinator
Tennessee Personal Assistance
01.2021 - Current
- Conducted regular reviews of employee performance each month.
- Oversaw a team of over 30 employees and coordinated 16 client case loads.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Designed program implementation and maintenance plan.
- Increased participant engagement by tailoring program content to meet diverse community needs.
House Manager
Tennessee Personal Assistance
08.2018 - 01.2021
- Create weekly schedule for employees and Submit payroll
- Conduct trainings for new employees
CSR
PASI
01.2017 - 08.2018
- Make inbound and outbound calls daily
- Submit patients insurance information and Take payments to obtain monthly goal
Utility Operator
Magna Seating
02.2016 - 01.2017
- Perform various jobs, multitask
- Perform several tasks on the assembly line
Technical Support Agent
Asurion
08.2015 - 02.2016
- Resolve customers concerns with 1 call resolution
- Maintain great stats and Trouble shoot issues
Team Leader
Direct TV
03.2014 - 08.2015
- Coached and develop a team of 15 to 20 agents
- Train team to achieve and exceed all goals and metrics
- Carry out all workforce and payroll duties for my team
Sales Representative
Direct TV
01.2010 - 03.2014
- Answering inbound calls and Set daily goals
- Customer service and customer satisfaction
Education
CNA -
BAKER COLLEGE
Flint, MI01.2007
Skills
- First Aid and Safety Certified
- CPR Certified
- Med Certified
- Proficient in Microsoft Office
Timeline
Program Coordinator
Tennessee Personal Assistance
01.2021 - Current
House Manager
Tennessee Personal Assistance
08.2018 - 01.2021
CSR
PASI
01.2017 - 08.2018
Utility Operator
Magna Seating
02.2016 - 01.2017
Technical Support Agent
Asurion
08.2015 - 02.2016
Team Leader
Direct TV
03.2014 - 08.2015
Sales Representative
Direct TV
01.2010 - 03.2014
CNA -
BAKER COLLEGE
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